Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic
Jaskaran Singh

Jaskaran Singh

Noida

Summary

Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Management Trainee

Genpact India
08.2017 - 04.2023
  • Handled end to end contractor onboarding process
  • Initiate BGV with the vendor & coordinate to ensure BGV is completed & compliant as per the business requirements
  • Coordinate with IT stores to ensure laptop is issued on the day of onboarding
  • Coordinate with IT team to resolve issues related to OHR creation, activation & mailbox.
  • Raise Purchase Requisition (PR) for creation of Purchase Orders for contractors hired through vendors & do follow up to get it approved.
  • Release PO once PR is approved
  • Maintaining complete data related to contractors (e.g., salary data, PO data etc.)
  • Worked in Apprenticeship Program (Handling various complaints from apprentices, explaining Apprentice policy to new joiners & work towards smooth functioning of apprentice program)
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided coverage for team roles as requested and during peer absences.
  • Marketed to local business partners and built solid, long-lasting relationships with key decision-makers.
  • Shadowed and monitored managers to obtain enhanced understanding of best management practices and procedures.
  • Created positive, helpful, and excellent working environments by offering support and guidance to staff.

Process Advisor

Barclays Shared Services
05.2011 - 11.2016
  • Worked in a backend team & handled customer complaint regarding PPI (Payment Protection Insurance) on Barclaycard.
  • Analyzing the complaints, calculate the amount & process the refunds for the customers & generate payment confirmation letters for the same.
  • Handled customer concerns and escalated major issues to supervisor.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Promoted safe working environment by implementing regulatory standards, policies, and guidelines.
  • Trained and mentored employees to maximize team performance.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.

Customer Service Executive

HCL BPO
05.2009 - 05.2011
  • Handled customer queries over calls, for BT(UK) customers & placed new orders for Broadband & landline connection.
  • Took payments from customers for their Landline & Broadband bills.
  • Handled customer complaints regarding their Broadband & landline connection & forwarded to the relevant team.
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
  • Added value to customer purchases by upselling additional products and services.
  • Followed company regulations, policies, and processes.
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

Education

MBA - Human Resource (HR)

Amity University
01.2015

Bachelor of Commerce (B.COM) - Commerce

Delhi University (Sri Aurobindo College)
New Delhi, DL
01.1999

Certificate of Higher Education - Commerce

Father Agnel School
New Delhi, DL
01.1996

Skills

  • Customer experience
  • Customer complaint management
  • Microsoft Office proficiency
  • Vendor relations skills
  • Office resource management
  • Letter writing
  • Prioritization and time management
  • Executive presentation development

Hobbies and Interests

  • Listening Music
  • Reading Books
  • Travelling

Languages

  • English, C2
  • Hindi, C2
  • Punjabi, C2

Certification

  • Six Sigma Green Belt Certified

Timeline

Management Trainee

Genpact India
08.2017 - 04.2023

Process Advisor

Barclays Shared Services
05.2011 - 11.2016

Customer Service Executive

HCL BPO
05.2009 - 05.2011

MBA - Human Resource (HR)

Amity University

Bachelor of Commerce (B.COM) - Commerce

Delhi University (Sri Aurobindo College)

Certificate of Higher Education - Commerce

Father Agnel School

Similar Profiles

CREATE PROFILE
Jaskaran Singh