Jasleen Kaur
Chandigarh
Summary
Banking professional specializing in home loans, branch operations, and cross-selling of financial products. Skilled in home loan appraisal, disbursements, audit compliance, customer service, and driving business growth through effective relationship management.
Overview
5
5
years of professional experience
Work History
Branch Manager
HDFC Bank
Chandigarh
08.2024 - Current
- Leading branch operations and oversee home loan processing, disbursements, and customer service
- Achieving branch home loan targets by implementing efficient sourcing strategies and adept relationship management.
- Coordinating home loan appraisals, documentation, disbursements and ensuring seamless processes.
- Championed cross-selling of banking products, driving a notable increase in branch revenue and enhancing customer engagement.
- Ensuring strict compliance with policies, regulations, and internal audits to mitigate risks.
- Managinng customer queries, optimize workflows, and consistently delivere timely resolutions.
- Conducting joint DSA and BSA visits with the sales team, resulting in improvement in business sourcing efficiency
Assistant Manager
HDFC Bank
Chandigarh
08.2023 - 08.2024
- Sourced home loan leads, resulting in increase in customer acquisition
- Managed customer queries, escalations, and complaints, maintaining high satisfaction rate.
- Achieved budgeted targets, ensuring efficient branch operations and compliance with regulatory standards.
- Cross-sold banking products, enhancing the portfolio and contributing to growth in overall business revenue.
- Engaged with clients effectively, leading to improvement in client retention and loyalty.
- Coordinated processes to streamline operations and improve efficiency, resulting in reduction in turnaround time.
Senior Officer
HDFC Limited
10.2021 - 07.2023
- Managed home loan operations and branch management as 2nd-incharge of the branch, overseeing disbursements and appraisal of salaried cases.
- Conducted preliminary loan assessments and addressed walk-in customer queries, showcasing strong customer service skills.
- Coordinated with sales, credit, and fixing teams to expedite the sanctioning, fixing, and disbursement of loans, ensuring prompt deliveries.
- Ensured branch operations and compliance with a dedicated focus on enhancing process efficiency and operational accuracy to improve customer service.
Management Trainee
HDFC Limited
10.2020 - 10.2021
- Facilitated home loans documentation and disbursement processes
- Assisted in addressing customer queries and coordinating with sales and credit teams at the branch
- Acquired comprehensive understanding of branch operations and compliance procedures
Intern
HDFC Limited
- Study Of Housing Finance Scenario In India And Study Of Potential Of Housing Loans In District Mandi
Education
MBA - Finance & HR
Himachal Pradesh University Business School
Shimla01-2020
B.Com - Finance & HR
Government College Sanjauli
Shimla01-2018
12th - Commerce
Loreto Convent Tara Hall
Shimla01-2015
10th -
Auckland House School
Shimla01-2012
Skills
- Branch Operations
- Branch Management
- Audit Compliance
- Audit Management
- Home Loans
- Loan Disbursement
- Loan Processing
- Compliance Monitoring
- Cross Selling
Languages
- Hindi
- Punjabi
- English
Internship
2 Months, Study Of Housing Finance Scenario In India And Study Of Potential Of Housing Loans In District Mandi, HDFC Limited
Timeline
Branch Manager
HDFC Bank
08.2024 - Current
Assistant Manager
HDFC Bank
08.2023 - 08.2024
Senior Officer
HDFC Limited
10.2021 - 07.2023
Management Trainee
HDFC Limited
10.2020 - 10.2021
Intern
HDFC Limited
MBA - Finance & HR
Himachal Pradesh University Business School
B.Com - Finance & HR
Government College Sanjauli
12th - Commerce
Loreto Convent Tara Hall
10th -
Auckland House School