JASMEET KAUR
Gurgaon
Summary
Over [4 years] of experience in technical support roles, with a focus on handling escalated issues. Strong leadership skills demonstrated through effectively managing and motivating teams. Excellent problem-solving abilities with a keen eye for detail. Proficient in troubleshooting hardware and software issues across various platforms. Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Escalations & Merchant Experience and Tech Support
Bharat pe
08.2020 - Current
- Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
- Initiating hierarchical escalation process as per the incident management process, including senior authorities and securing their support
- Assembling the escalation team, which includes the incident owner, problem owner, and other professionals in the specified area of expertise
- Identify possible product/service quality issues affecting customers and bring them to the attention of the Relevant Teams
- Facilitate and lead resolution of complex problems
- Escalation contacts for Support Engineers, internal departments, and customers
- Collaborate very closely with the Technical managers to share responsibility for customer escalations and to prioritize allocation of resources, based on escalation priorities
- Acted as the primary point of contact for complex technical problems, ensuring swift resolution and customer satisfaction
- Developed and implemented escalation procedures to streamline the handling of critical issues
- Conducted regular performance evaluations and provided feedback to team members to improve performance and productivity
- Collaborated with cross-functional teams to identify and address recurring technical issues
- Provided ongoing training and mentoring to team members to enhance their technical skills and knowledge
- Maintained up-to-date knowledge of products, services, and industry trends to better assist customers and support team members.
Sr. Hr executive
Nihongo Edutech consulting Pvt .Ltd
- The Nihongo edutech roots in management consulting enable us to bring a unique approach to recruitment at the middle and senior management levels
- We recruit across various industry segments for multinational corporations as well as leading Indian business houses
- Over the years, we have acted as preferred talent acquisition partner to multinationals and leading Indian businesses to emerge as the leading recruitment brand nationally
- This combined with our role as trusted consultants for Indian professionals translates into our core capability-Building Careers
- Building Organizations.
HR Executive
Selection Search India Pvt . Ltd
- Company Profile:-Selection Search was formed in March, 2006 Spearheaded by Team of individuals who have had valuable experience in the field of education for more than a decade Selection search today caters to requirements for diverse industries
- It is one of the few search companies which is also facilitating educational institutions throughout the country in finding competent and capable leaders and educators.
HR Executive
Live– Digital Marketing Solution (BPO) Pvt Ltd.
- Company Profile:-Live Digital has the focus on innovative Mobile based services and platforms to take consumer experience to next level ensuring security and fraud prevention
- And offer a Voice Web services on a cloud/ on premise platform with an ambition to create the parallel WorldWide Telecom Web (WWTW) there by harnessing the reach of the Telecom infrastructure
- Particularly in case of India were Tele density is at 85% and the literacy at disquiet low voice can become an effective way to delivering services/ information to masses.
Education
Graduate -
Delhi University
01.2015
Skills
- Strong leadership skills
- Excellent problem-solving abilities
- Proficient in troubleshooting hardware and software issues
- Exceptional communication skills, both written and verbal
- Proven ability to prioritize tasks and manage time efficiently
- Ability to explain technical concepts to non-technical users
- Developed and implemented escalation procedures
- Conducted regular performance evaluations and provided feedback
- Collaborated with cross-functional teams to address technical issues
- Provided training and mentoring to enhance technical skills and knowledge
- Maintained up-to-date knowledge of products, services, and industry trends
Personal Information
Date of Birth: 10/16/92
Languages
- Hindi
- English
- Punjabi
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief.
Timeline
Escalations & Merchant Experience and Tech Support
Bharat pe
08.2020 - Current
Sr. Hr executive
Nihongo Edutech consulting Pvt .Ltd
HR Executive
Selection Search India Pvt . Ltd
HR Executive
Live– Digital Marketing Solution (BPO) Pvt Ltd.
Graduate -
Delhi University
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