Jasnita Kaur Walia
Chennai
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Leverage Edu
Chennai, Tamil Nadu
08.2024 - Current
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Expanded business connections by incorporating fresh recruitment partners.
- Facilitated understanding of regulations by providing clear instructions to recruitment collaborators.
- Facilitated access to details about educational programs, prospective careers, and entry requirements of diverse institutions.
- On-boarded new clientele, ensuring seamless integration into operations.
- Completed day-to-day duties accurately and efficiently.
International Recruitment Manager ( B2B )
ApplyBoard
Chennai
12.2023 - 08.2024
- Assisted students in reaching success within their professional objectives.
- Fostered student resilience and educational readiness via partnerships with multiple recruitment agencies.
- Make sure that students adhere to all rules and regulations that guide students generally by educating the different recruitment partners
- Facilitated understanding of educational options and associated qualifications across multiple universities.
- Assisted students throughout the process of securing scholarships and financial aid.
Educational Counsellor (New Zealand)
IDP Education
Chennai
08.2022 - 12.2023
- Work to ensure students attain success in their chosen career path
- Preparing students for future educational experiences and encouraging them to persevere in the face of challenges
- Make sure that students adhere to all rules and regulations that guide students generally
- Providing provision of information concerning choice of degree, career paths, and admission requirements with regards to different institutions
- Serve as a guide for students when applying for scholarships and other forms of academic funding
Educational Counsellor (New Zealand and UK)
Edvoy Educational Services
Chennai
11.2021 - 08.2022
- Work to ensure students attain success in their chosen career path
- Preparing students for future educational experiences and encouraging them to persevere in the face of challenges
- Make sure that students adhere to all rules and regulations that guide students generally
- Providing provision of information concerning choice of degree, career paths, and admission requirements with regards to different institutions
- Serve as a guide for students when applying for scholarship and other forms of academic funding
Executive Assistant to the MD, Vendor Management, Service Admin
OBIZ Solutions LLP
Chennai
01.2019 - 10.2021
- Incharge for the administration of the Vendor Purchase Management System
- Act as a key Link in the performance appraisal management system
- Incharge of inventory purchase and management
- Assigning Job cards for Planned performance management of spares to various engineers every month
- Key administrator in performance related bonus payout
- Keeping records of the leaves taken by the employees on a monthly basis
- Documentation administrator for the onboarding of new employees as well as renewing old employee contracts
- Support administrator for the product pricing and description
Grievance Redressal Officer
Admiral Solutions
Gurgaon
02.2017 - 08.2017
- Understanding different types of client grievances and providing a solution for the grievances
- Handling customer grievances and complaints like fund value, surrender, maturity claim, switching and re-direction
- Took care of high level grievances like Fraudulent Encashment, Premium posting Error, Contract Change, any kind of complaint regarding policy/details such that the company is benefitted
- Tackling different Fraud and Mis-selling complaints
- Key administrator for the grievances lodged on the IRDA website
- Part of the mentorship program for the new employee orientation
Insurance Associate, Service Delivery
MetLife Insurance Global Operations Center
Noida
01.2015 - 07.2016
- Key administrator and handler for the solutions of the customer grievances lodged on the IRDA website
- First level administrator for the legal synopsis and case readings
- Creating the case-to-case synopsis for the legal team according to the various grievances received on the customer portal
- Scrutinizing the various grievances on the customer portal
- Part of the employee induction program
- Keeping track record of different grievances, documenting the statistics and updating them on IRDA portal
Grievance Redressal Officer, Customer Services
Max Life Insurance
Gurgaon
10.2012 - 01.2015
- Redressal officer of customer queries, administrating of solutions to customers, provide new solutions and update existing policy changes
- Key Administrator to tackle different Fraud and Mis-selling complaints
- Handling customer queries and complaints like fund value, surrender, maturity claim, switching and re-direction, Fraudulent Encashment, Premium posting Error, Contract Change, any kind of complaint regarding policy/details such that the company is benefitted
Education
Master of Business Administration (MBA) - Human Resources and Finance
Mody Institute of Technology and Science
Lakshmangarh, Rajasthan01.2012
Bachelor of Business Administration (BBA) -
Guru Jambeshwar University
Hisar, Haryana01.2010
12th Board (CBSE) -
Holy Child Auxilium School
RK Puram, New Delhi01.2007
Skills
- Client relationship building
- Key account management
- Business development
- Client onboarding
- Customer rapport
- Account retention
Accomplishments
- Awarded the Star of the month and Winner of the team excellence award in 2012.
- Received the Gem Award for achieving targets in Feb 2016.
- Awarded certificates of appreciation for meeting the various service targets and helping the new trainees.
Personal Information
- Date of Birth: 11/19/89
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Beginner
A1
Timeline
Key Account Manager
Leverage Edu
08.2024 - Current
International Recruitment Manager ( B2B )
ApplyBoard
12.2023 - 08.2024
Educational Counsellor (New Zealand)
IDP Education
08.2022 - 12.2023
Educational Counsellor (New Zealand and UK)
Edvoy Educational Services
11.2021 - 08.2022
Executive Assistant to the MD, Vendor Management, Service Admin
OBIZ Solutions LLP
01.2019 - 10.2021
Grievance Redressal Officer
Admiral Solutions
02.2017 - 08.2017
Insurance Associate, Service Delivery
MetLife Insurance Global Operations Center
01.2015 - 07.2016
Grievance Redressal Officer, Customer Services
Max Life Insurance
10.2012 - 01.2015
Master of Business Administration (MBA) - Human Resources and Finance
Mody Institute of Technology and Science
Bachelor of Business Administration (BBA) -
Guru Jambeshwar University
12th Board (CBSE) -
Holy Child Auxilium School
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