JASON SUBBA
FRONT OFFICE EXECUTIVE
DARJEELING
Summary
Attentive Front Office Executive providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations.
Conscientious Front Office Staff with expertise in operational administration and over 9 years of experience. Focused and detail-oriented with solid knowledge of accounting best practices. Well-versed in prioritizing projects and leading staff initiatives to optimize performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
FRONT OFFICE EXECUTIVE
ELGIN HOTELS Pvt. Ltd.
DARJEELING
10.2016 - Current
- Greeted guests with a warm & friendly welcome, maintaining an excellent first impression.
- Processed customer payment when required through Card, Cash & UPI.
- Managed front office phone system, answering both internal & external calls regarding company queries, complaints & other information.
- Resolved guest issue promptly to improve customer experience.
- Handled guests complaints in a polite & friendly manner, providing effective solutions immediately.
- Kept front desk organized, clean & presentable to maintain an excellent impressions for guests.
- Conducted staff performance reviews to improve operations & staff development.
- Kept front desk supplies sufficient through regular stock counts, ordering low stock when necessary.
- Inform all front office staff of daily activities, group & VIP arrivals as well as special requests & repeat guests.
- Allocating arrival rooms to guests depending upon their requests.
Education
BACHELOR - BUSINESS ADMINISTRATION
ST. JOSEPH'S COLLEGE
DARJEELING, INDIA 06.2013 - 07.2016
COMMERCE - ISC
WEST POINT SCHOOL
DARJEELING, INDIA 06.2011 - 03.2013
Skills
Interests
VIDEO EDITING
TRAVELLING
INTERACTING WITH PEOPLE
COMPUTER
BIKE RIDING
Personal Information
- Height: 5' 10"
- Weight: 70 KG
- Passport Number: T7672551
- Father's Name: SUDESH SUBBA
- Date of Birth: 12/15/95
- Gender: MALE
- Nationality: INDIAN
- Marital Status: SINGLE
Software
MY CLOUD HOSPITALITY
Timeline
FRONT OFFICE EXECUTIVE
ELGIN HOTELS Pvt. Ltd.
10.2016 - Current
BACHELOR - BUSINESS ADMINISTRATION
ST. JOSEPH'S COLLEGE
06.2013 - 07.2016
COMMERCE - ISC
WEST POINT SCHOOL
06.2011 - 03.2013
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