Jaspreet Kaur
New Delhi
Summary
Exceptionally meticulous and reliable Scientist with a superb assignment of accurate and consistent crime investigation support. Thoroughly knowledgeable in all relevant branches of scientific knowledge and procedures. Adept at explaining highly complex scientific concepts to a wide variety of professional and non-professional audiences in a clear and understandable manner. I have the ability to solve problems, tested with continuous problem solving exercises given as assessments, which may require analysis and evaluation.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
IEnergizer
04.2021 - Current
- Gaming Content Moderation
- Moderating assets, videos, audios, images, chat unsuitable for under13yr children
- Dealing with CSAM, Discriminatory, Suicidal, Threats, Terrorism, Real life Tragedy cases
- Working on simulprod
- Using editing channels like lunapic, alpha, gamma
Child Endangerment Investigation Specialist
IEnergizer
- Fetching users involved in CSAM chat
- Core Investigation of their account
- Investigating connecting account for CSAM content
- Creating database of accounts for reporting NCMEC
Scam and Hack Investigation Specialist
IEnergizer
- Fetching users involved in exploiting other users on platform with cheats and hacks
- Investigation of account and their alt accounts
- Using tool to fetch connecting IP address, MAC address
- Analyzing IP and MAC fluctuation with multiple region to interpret hacking of the account
- Creating entire data on google sheet for level2 investigation
Email Analyst
IEnergizer
- Working with customer to resolve their query through mail
- Providing one time resolution
Education
B.Sc. - Dietitian
Institute of Home of Economics
12-2019
High School Diploma -
Bridge Ford School Tupudana
RanchiSkills
- Google Sheet
- Business Training
- Zendesk
- JIRA, SAP
Languages
English, Hindi, punjabi,Sanskrit
Languages
English
First Language
Spanish
Beginner
A1
Hindi
Proficient
C2
Punjabi
Advanced
C1
Timeline
Customer Service Executive
IEnergizer
04.2021 - Current
Child Endangerment Investigation Specialist
IEnergizer
Scam and Hack Investigation Specialist
IEnergizer
Email Analyst
IEnergizer
B.Sc. - Dietitian
Institute of Home of Economics
High School Diploma -
Bridge Ford School Tupudana