JASPREET SINGH
Customer Service
Pipli, Kurukshetra
Summary
Seeking a challenging and responsible position with a progressive organization where experience, intelligence and ambition will be utilized to their fullest potential and would like to apply my theoretical knowledge into practical work.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Support
Bunge India Pvt. Ltd
Mohali
2022.10 - 2023.01
- Hands-on working experience of Bill back/dispute/deduction process
- Managing collection data and queries
- Having good knowledge of Excel
- Analyzing and understanding the business process in detail
- Interacting with clients/onshore business for necessary businessrequirements
- Knowledge of Creating sales order, billing documents, customer processing andclearing
- Handling Client’s queries over emails
- Considerable knowledge of order to cash process
- Hands-on working experience of lease accounting
- Bill Back Process (USA) – This includes Deduction, Collection, Rebate given to the Customer.
Customer Service Representative
Edu Vision
Kiev
2021.06 - 2022.01
Customer Service Support
Bunge India Pvt. Ltd
Mohali
2018.03 - 2020.07
- Worked on OTC Process (Creating sales order, billing, clearing, customerprocessing)
- Contract Creation in SAP for all India Depots & CFA
- E way Bills Generation and Cancellation
- Payment Follow-up with CFA & Customers
- Handling Production entry, Dispatch and Receipt entry 2P and 3P
- Plant
- Book Bargain, Creating sales order and invoice processing for
- India
Customer Relationship Officer
State Bank Of India Life
Kurukshetra
2016.01 - 2016.11
- Customer Relationship
- Payment follow-up
- Team Handling
- Random verification of policy traceability and identification
- Documentation verification
- Purchased and maintained office supply inventories while being careful to adhere to budgeting practices
- Greeted visitors and helped them either find the appropriate person or schedule an appointment
- Answered upwards of 20 phone calls daily, taking detailed messages
- Arranged appointments and ensured executives arrived at meetings with clients on time :- Worked
Customer Service Associate
Reliance Trends Retail
Kurukshetra
2013.10 - 2016.01
- All type road permit created
- Prepare daily production Plan, Material requirement and Order wise status reports
- Maintain paper work or records of all inventories & tax Invoice (Material Inward Reports, Transports Document Record & otherDetails)
- Create SAP against IST (Inventory Transfer Note)
- Create SAP against GRN (Goods Transfer Note)
- Prepare daily stock in physically & register, Tacking physically stock daily, Coordination with production department, Daily to dailyinventory storage related problems handle
- Maintaining Stock in Warehouse, Purchase & Sale checking
- Checking Purchase & Sale Documents Bill Entry
- Make the Issue ticked
- Daily Stock taking in all warehouse.
Education
Diploma In Computer - Computer Teacher Education
Z-Tec Technical Education Centre
2010.02 - 2011.07
Bachelor of Commerce - Accounts
KURUKSHETRA UNIVERSITY
Kurukshetra 2012.06 - 2015.05
Skills
Customer service and support
undefinedCertification
Certified [Trainee Associate], [National Skill Development Corporation] - [Framework Level-3]
Timeline
Customer Service Support
Bunge India Pvt. Ltd
2022.10 - 2023.01
Customer Service Representative
Edu Vision
2021.06 - 2022.01
[Customer Service and Support], [Bunge India Pvt.Ltd], [Play As One Award]
2018-11
Customer Service Support
Bunge India Pvt. Ltd
2018.03 - 2020.07
Customer Relationship Officer
State Bank Of India Life
2016.01 - 2016.11
Certified [Trainee Associate], [National Skill Development Corporation] - [Framework Level-3]
2014-02
Customer Service Associate
Reliance Trends Retail
2013.10 - 2016.01
Bachelor of Commerce - Accounts
KURUKSHETRA UNIVERSITY
2012.06 - 2015.05
Diploma In Computer - Computer Teacher Education
Z-Tec Technical Education Centre
2010.02 - 2011.07
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