Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jaspreet Singh

New Delhi

Summary

Strategic professional in management analysis known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational improvement, data analytics, and strategic planning. Excel at problem-solving, communication, and leadership, leveraging these soft skills to drive organizational success and foster team collaboration. I excel in handling purchase requisitions, purchase orders, invoice posting and delivering world class services via various communication channel. Skilled in accounts receivable, auditing and analytical thinking.

Overview

6
6
years of professional experience

Work History

Procurement Operations Analyst

Accenture
Noida
07.2021 - Current
  • Communicating with clients via live and non-live channels, based on criticality.
  • Assist in creating new vendors in the system through SAP (BP), and complete Independent Verification (IV).
  • Create a general ledger through T-code ZE17-ZMPUO2 Where we can check the mapped material groups with GL accounts.
  • Maintained effective relationships with suppliers through regular communication regarding orders placed and other related issues.
  • Collaborated on and led procurement master data initiatives to improve processes.
  • Creation of PR (Requisition), supplier addition.
  • Assist regarding Invoice payment, Creating check request through T-code ZCR1.
  • Developed procedures for procurement operations activities such as requisition processing, order fulfillment, invoice reconciliation, and vendor onboarding.

Senior Customer Support Executive

Concentrix
Gurgaon
09.2019 - 06.2021
  • Advisor delivering world-class customer service for the customer base of North America.
  • Responsibilities included handling queries related to deliveries, managing orders, refunds & replacements, and more
  • Developed and implemented customer service policies, procedures and standards.
  • Software Used: ACSR (specifically designed by Comcast as a global tool)
  • Provided technical assistance to customers in resolving product-related issues.
  • Resolved escalated customer complaints promptly and professionally.

Customer Support Executive

Jindal Intellicom Ltd.
Delhi
07.2018 - 08.2019
  • Resolved customer issues in a timely manner.
  • Answered customer inquiries via phone, email, and chat.

Education

B.com -

SOL DELHI UNIVERSITY
01.2020

Sr. Secondary - CBSE

Spring Bales Sr. Secondary School
01.2016

High School - CBSE

B.N.P.S
01.2014

Skills

  • MS Excel
  • Problem-solving aptitude
  • Operational Efficiency
  • Team Collaboration
  • Process Unity
  • Supplier Relationship Management
  • PowerPoint
  • SAP/Ariba (T-Codes: ME23N, SUO1D, ZCGR, FBL1N, ZE17-ZMPUO2, FB03, SWI5, ZCR1, KS03, ME2L, BP, SA38-ZMPURVIR)

Personal Information

  • Father's Name: S. Baldev Singh
  • Date of Birth: 09/03/98
  • Marital Status: Unmarried

Timeline

Procurement Operations Analyst

Accenture
07.2021 - Current

Senior Customer Support Executive

Concentrix
09.2019 - 06.2021

Customer Support Executive

Jindal Intellicom Ltd.
07.2018 - 08.2019

B.com -

SOL DELHI UNIVERSITY

Sr. Secondary - CBSE

Spring Bales Sr. Secondary School

High School - CBSE

B.N.P.S

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Jaspreet Singh