Jaspreet Singh Gill
Senior Manager
Pune
Summary
Accomplished Senior Manager with a proven track record, adept in people management and data analytics. Led diverse teams to exceed client metrics, Skilled in leadership and problem-solving, consistently delivering results in high-pressure environments.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Senior Manager- Cloud & Infra
LTI Mindtree
07.2024 - Current
- Handling a team of 106+ direct and indirect reportee's, with 6 TA's and 90+ SE ,10 ESE .
Assistant Managers - Operations (II)
Hexaware Technologies
03.2023 - 04.2024
- Handling a team of 219+ direct and indirect reportee's, with 9 TL's and 200+ Advisors and 10 SME handling Chat and Phone (Blended customer base) for an International E commerce Client.
Assistant Manager Operations
ADP Private Limited
04.2024 - 06.2024
- Handling a HC of 32 in Chat for payroll.
Associate Manager - Service Delivery
Sutherland Global Services Pvt. Ltd.
Nagpur
01.2022 - 02.2023
- Driving client metrics and achieving the desired goal
- Continuous performance management, Attrition Management, Shrinkage Management and Employee Management were the key metrics.
Assistant Manager - Operations
Concentrix Daksh India Pvt. Ltd.
Kolkata
05.2012 - 12.2022
- WFM (Workforce Management), Team Leader-Operations & AM Operations
- Expertise in Vehicle Insurance, Travel, Telecom and Food Delivery Giant
- FMEA Compliance Reduction Project Handled for Insurance Process as a Quality lead and successfully bought down the NC% from 8% to 3.25
- As an TL-operation handled a Pro-care LOB for Insurance and increased the Lead generation rate from 68% while we started the New LOB to 82% in 3 months of time
- With implementing different dialing strategy to increase the connectivity and lead generation.
Customer Care Executive - CCE
IBM Daksh Business Process Services Pvt. Ltd.
Kolkata
11.2010 - 06.2011
- Worked as a CCE - Customer Care Executive for KOLNitro NE Prepaid India (Bharti Airtel).
Education
BBA - undefined
01.2017 - 04.2020
Higher Secondary - undefined
WB 01.2009 - undefined
SSC - undefined
WB 01.2007 - undefined
Rewards & recognition
- Manager Who Shines Award
- Best Team Manager Award
- GEM (Going Extra Miles) Award
- Team Ovation Award
- Shining STAR Award
- STAR Performer Award
Certification
Dual Six Sigma White and Yellow Belt
Timeline
Senior Manager- Cloud & Infra
LTI Mindtree
07.2024 - Current
Assistant Manager Operations
ADP Private Limited
04.2024 - 06.2024
Assistant Managers - Operations (II)
Hexaware Technologies
03.2023 - 04.2024
Associate Manager - Service Delivery
Sutherland Global Services Pvt. Ltd.
01.2022 - 02.2023
BBA - undefined
01.2017 - 04.2020
Assistant Manager - Operations
Concentrix Daksh India Pvt. Ltd.
05.2012 - 12.2022
Customer Care Executive - CCE
IBM Daksh Business Process Services Pvt. Ltd.
11.2010 - 06.2011
Higher Secondary - undefined
01.2009 - undefined
SSC - undefined
01.2007 - undefined
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