Summary
Overview
Work History
Education
Rewards & recognition
Certification
Timeline
Generic

Jaspreet Singh Gill

Senior Manager
Pune

Summary

Accomplished Senior Manager with a proven track record, adept in people management and data analytics. Led diverse teams to exceed client metrics, Skilled in leadership and problem-solving, consistently delivering results in high-pressure environments.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Senior Manager- Cloud & Infra

LTI Mindtree
07.2024 - Current
  • Handling a team of 106+ direct and indirect reportee's, with 6 TA's and 90+ SE ,10 ESE .

Assistant Managers - Operations (II)

Hexaware Technologies
03.2023 - 04.2024
  • Handling a team of 219+ direct and indirect reportee's, with 9 TL's and 200+ Advisors and 10 SME handling Chat and Phone (Blended customer base) for an International E commerce Client.

Assistant Manager Operations

ADP Private Limited
04.2024 - 06.2024
  • Handling a HC of 32 in Chat for payroll.

Associate Manager - Service Delivery

Sutherland Global Services Pvt. Ltd.
Nagpur
01.2022 - 02.2023
  • Driving client metrics and achieving the desired goal
  • Continuous performance management, Attrition Management, Shrinkage Management and Employee Management were the key metrics.

Assistant Manager - Operations

Concentrix Daksh India Pvt. Ltd.
Kolkata
05.2012 - 12.2022
  • WFM (Workforce Management), Team Leader-Operations & AM Operations
  • Expertise in Vehicle Insurance, Travel, Telecom and Food Delivery Giant
  • FMEA Compliance Reduction Project Handled for Insurance Process as a Quality lead and successfully bought down the NC% from 8% to 3.25
  • As an TL-operation handled a Pro-care LOB for Insurance and increased the Lead generation rate from 68% while we started the New LOB to 82% in 3 months of time
  • With implementing different dialing strategy to increase the connectivity and lead generation.

Customer Care Executive - CCE

IBM Daksh Business Process Services Pvt. Ltd.
Kolkata
11.2010 - 06.2011
  • Worked as a CCE - Customer Care Executive for KOLNitro NE Prepaid India (Bharti Airtel).

Education

BBA - undefined

01.2017 - 04.2020

Higher Secondary - undefined

WB
01.2009 - undefined

SSC - undefined

WB
01.2007 - undefined

Rewards & recognition

  • Manager Who Shines Award
  • Best Team Manager Award
  • GEM (Going Extra Miles) Award
  • Team Ovation Award
  • Shining STAR Award
  • STAR Performer Award

Certification

Dual Six Sigma White and Yellow Belt

Timeline

Senior Manager- Cloud & Infra

LTI Mindtree
07.2024 - Current

Assistant Manager Operations

ADP Private Limited
04.2024 - 06.2024

Assistant Managers - Operations (II)

Hexaware Technologies
03.2023 - 04.2024

Associate Manager - Service Delivery

Sutherland Global Services Pvt. Ltd.
01.2022 - 02.2023

BBA - undefined

01.2017 - 04.2020

Assistant Manager - Operations

Concentrix Daksh India Pvt. Ltd.
05.2012 - 12.2022

Customer Care Executive - CCE

IBM Daksh Business Process Services Pvt. Ltd.
11.2010 - 06.2011

Higher Secondary - undefined

01.2009 - undefined

SSC - undefined

01.2007 - undefined

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Jaspreet Singh GillSenior Manager