Jatin Gupta
Noida
Summary
Dynamic Technical Consultant with a proven track record at GlobalXperts Inc., excelling in incident management and change management. Spearheaded a 99% compliance rate in OS patching across 500+ servers while enhancing team performance through effective leadership and stakeholder communication. Committed to driving operational excellence and continuous improvement.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Technical Consultant – Shift Lead
GlobalXperts Inc.
Noida
05.2025 - Current
- Lead 24×7 Managed service operations & handling engineering team (OS, Network, UC4, DB, Citrix, Data center) high‑impact incidents and escalations to minimize business disruption.
- Own end‑to‑end Windows/Linux OS patching lifecycle across 500+ servers with 99–100% compliance.
- Conduct RCA, trend analysis, and implement preventive measures to reduce recurring issues.
- Serve as Change Manager for validating, documenting, and executing planned changes.
- Manage team performance, coaching, and operational readiness.
- Provide updates to US-based stakeholders regarding incidents and service improvements.
- Maintain documentation, SOPs, and ensure team readiness for new tools and services.
Engineering Manager – Shift Lead
Accenture Solutions Pvt. Ltd.
Gurgaon
02.2017 - 05.2025
- Led shift operations, achieving 100% resolution of high-priority incidents within SLA.
- Supported .NET framework applications and provided end-to-end engineering and infrastructure support.
- Coordinated stakeholder communication during critical escalations to ensure timely updates and collaboration.
- Conducted root cause analyses for recurring incidents, implementing corrective actions to minimize disruptions.
- Mentored team members, reducing onboarding time by 20% and enhancing overall team performance.
- Produced compliance reports for Microsoft patching and system uptime, ensuring operational integrity.
- Participated in change advisory board reviews and risk assessments for proposed changes.
Senior Solution Engineer
Saburi TLC Pvt. Ltd.
Gurgaon
07.2015 - 01.2017
- Led team of 9 technicians to increase reporting accuracy and productivity.
- Handled escalations and provided Office 365 support along with endpoint troubleshooting.
- Managed DNS/DHCP and network troubleshooting to enhance network stability.
Desktop Support Engineer
Rooman Technologies Pvt. Ltd.
Gurgaon
11.2014 - 06.2015
- Resolved hardware/software issues to maintain desktop operational continuity.
- Conducted training sessions and offered remote support to enhance end-user proficiency.
- Generated and maintained documentation to support IT processes.
Education
B.Tech - Computer Science Engineering
Kurukshetra University
01.2014
Skills
- Azure Administration
- Windows Server Administration
- Azure Fundamentals
- ServiceNow
- Incident Management
- Change Management
- Problem Management
- Vulnerability Remediation
- OS Patching
- Root Cause Analysis
- Automation
- Process Improvement
- Endpoint Operations & Compliance Management
- Team Leadership
- Shift Leadership
- Stakeholder Communication
- Client Communication
Certification
- Microsoft Certified: Azure Administrator (AZ‑104)
- Microsoft Certified: Azure Fundamentals (AZ‑900)
- ITIL Foundation Certification
- ServiceNow Fundamentals
Accomplishments
Master Technician Award,Jan 2017 - Saburi Tlc
Accenture Star Business Award,Sep 2018 - Accenture
Client Appreciation Award,Jul 2019 - Accenture
Accenture Star Performer Award,Jan 2020 - Accenture
Awarded Loyalty Points,Jan 2021- Accenture
Hilton | FY24 - Q2 Recognition,May 2024 - Accenture
Accenture Excellence Award | FY24 - Q4 Recognition,Nov 2024 - Accenture
Accenture Star Business Award,Sep 2018 - Accenture
Client Appreciation Award,Jul 2019 - Accenture
Accenture Star Performer Award,Jan 2020 - Accenture
Awarded Loyalty Points,Jan 2021- Accenture
Hilton | FY24 - Q2 Recognition,May 2024 - Accenture
Accenture Excellence Award | FY24 - Q4 Recognition,Nov 2024 - Accenture
Timeline
Technical Consultant – Shift Lead
GlobalXperts Inc.
05.2025 - Current
Engineering Manager – Shift Lead
Accenture Solutions Pvt. Ltd.
02.2017 - 05.2025
Senior Solution Engineer
Saburi TLC Pvt. Ltd.
07.2015 - 01.2017
Desktop Support Engineer
Rooman Technologies Pvt. Ltd.
11.2014 - 06.2015
B.Tech - Computer Science Engineering
Kurukshetra University