Jatin Mishra
New Delhi
Summary
Results-driven Inside Sales Associate recognized for high productivity and efficient task completion. Excel in customer relationship management, lead generation, and sales strategy development. Strong communication skills enable successful negotiation and client satisfaction, while adaptability ensures thriving in fast-paced environments. Team collaboration is enhanced by proactive problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Inside Sales Associate
Lixil India
Gurugram
08.2021 - Current
- Conduct cold calls to prospects generated through various marketing campaigns to generate leads and sales opportunities.
- Manage customer inquiries and communication through WhatsApp and India Mart, providing timely and professional responses.
- Maintain and update customer databases in Excel and ZOHO CRM, ensuring accurate and up-to-date information for effective follow-up and reporting.
- Qualify leads and forward them to the field sales team for further engagement, ensuring smooth handoff and proper followup.
- Monitor and follow up with customers to track quote acceptance, and drive closure of sales.
- Collaborate with the sales team to ensure timely follow-ups on leads, providing necessary support to close deals.
- Assisted walk-in clients at the LIXIL Experience Center by showcasing products, helping with selections, and providing quotations.
- Achieve quarterly and annual sales targets through proactive lead generation, effective follow-ups, and customer relationship management.
Operations Associate- Supply Chain
Urban Company
Gurugram
01.2020 - 08.2021
- Responsible for hiring salon, beauty, and men's grooming professionals by reaching out to leads provided by the cold calling team.
- Conducted detailed Zoom calls to explain the company's operations and guide professionals through their journey with Urban Company.
- Pitched and facilitated the purchase of kits from the company, ensuring professionals were equipped for their roles.
- Coordinated and arranged the necessary documentation for background verification of new professionals.
- Training & Onboarding: Managed the onboarding process and organized training sessions to ensure smooth integration and alignment with company standards.
Field Sales Associate
Indo Globe Shipping Services Pvt. Ltd.
Delhi
08.2018 - 12.2019
- Sourced and maintained a comprehensive database of international exhibition participants, focusing on Indian exhibitors.
- Conducted cold calling to generate leads and engage potential clients in the exhibition industry.
- Visited exporters to present sales pitches, negotiated quotations, and closed deals to drive business growth.
- Maintained regular follow-ups with prospects to ensure lead conversion and foster long-term relationships.
- Provided after-sales assistance, including document handling and support related to transportation and logistics.
- Assist team members with day-to-day operational tasks and supported team goals.
- Represented the company at Indian exhibitions, actively participating in marketing and promotional activities to increase brand visibility.
Front Desk Customer Service Representative
B2X India Pvt. Ltd. (Apple Premium Service Center)
Delhi
06.2016 - 05.2018
- Addressed customer problems and queries related to Apple products with a focus on providing exceptional service.
- Diagnosed and guided customers through troubleshooting steps for resolving technical issues.
- Managed device submissions and assisted engineers in resolving customer concerns efficiently.
- Promoted and achieved sales of Apple add-on products, including accessories, Apple Protection Plans, insurance, and warranties.
- Ensured a seamless customer experience by understanding customer needs and delivering tailored solutions.
Inbound Customer Service Representative
Caretel Infotech Ltd
Delhi
07.2015 - 06.2016
- Provided customer support for Grohe Customer Care by handling inbound calls and addressing customer complaints effectively.
- Managed escalations and ensured prompt resolution by coordinating with Grohe technicians.
- Monitored and updated the closure status of customer complaints to ensure service satisfaction.
- Maintained accurate records of customer interactions and resolutions to support service quality improvements.
Education
MBA -
O.P. Jindal University
Soinpath01-2026
B.Com (P) -
I.E.C. University
Baddi03.2018
+2 -
N.I.O.S
Delhi03.2010
10th -
Lilawati Vidhya Mandir
Delhi03.2008
Skills
- Product Demonstration
- Upselling and cross-selling
- Lead generation
- Persuasion and Negotiation
- Sales pipeline management
- Customer Relationship Management
- Troubleshooting
- Conflict Resolution
Languages
- English
- Hindi
References
References available upon request.
Timeline
Inside Sales Associate
Lixil India
08.2021 - Current
Operations Associate- Supply Chain
Urban Company
01.2020 - 08.2021
Field Sales Associate
Indo Globe Shipping Services Pvt. Ltd.
08.2018 - 12.2019
Front Desk Customer Service Representative
B2X India Pvt. Ltd. (Apple Premium Service Center)
06.2016 - 05.2018
Inbound Customer Service Representative
Caretel Infotech Ltd
07.2015 - 06.2016
MBA -
O.P. Jindal University
B.Com (P) -
I.E.C. University
+2 -
N.I.O.S
10th -
Lilawati Vidhya Mandir
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