Jatin Puniani
Relationship Manager
Gurugram
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Client Relationship Manager with 5 years' experience in sales and service roles for Fintech and e commerce organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Dynamicng and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Manager
Policybazaar.com
Gurugram
09.2022 - 05.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained statistical database of customers for different types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Worked with insurer and backend departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Made customers aware of current and new programs and services.
Inside Sales Manager
Classplus
Noida
04.2021 - 03.2022
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Surpassed sales goals by 110 % annually with implementation of diverse sales tools and strategies.
- Worked closely with other departments to promote products and marketing campaigns.
Key Account Manager
OLX india pvt ltd
Gurugram
11.2016 - 02.2021
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Education
B.COM - Bacholer of Commerce
School of Open Learning
New Delhi 05.2017 - 11.2019
12th Standard -
D.A.V Public School
Bahadurgarh 03.2012 - 04.2013
10th Standard -
S.R Century Public School
Bahadurgarh 03.2009 - 04.2010
Skills
Opportunity creation
undefinedsinging
Singing ghazal and soft music
Timeline
Relationship Manager
Policybazaar.com
09.2022 - 05.2023
Inside Sales Manager
Classplus
04.2021 - 03.2022
B.COM - Bacholer of Commerce
School of Open Learning
05.2017 - 11.2019
Key Account Manager
OLX india pvt ltd
11.2016 - 02.2021
12th Standard -
D.A.V Public School
03.2012 - 04.2013
10th Standard -
S.R Century Public School
03.2009 - 04.2010
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