Jatin Soni
Jaipur
Summary
Results-driven Quality, Training & Learning Development Manager with 8+ years of experience across Quality Assurance, Learning & Development, Collections Operations, Customer service , Team Management, and Process Excellence. Proven track record of building high-performing teams, driving quality governance, enhancing employee capability, and implementing training strategies that improve operational performance. Demonstrated rapid career progression through consecutive promotions from Quality Analyst & Trainer to Team Lead and subsequently Manager within a short span.
Overview
1
1
Certificate
8
8
years of professional experience
Work History
Manager – Quality & Training
KOGTA FINANCIAL PVT LTD
04.2026 - Current
- Lead the Quality & Training function across collection operations, ensuring alignment with organizational goals and compliance standards.
- Manage and mentor a team of Trainers and Quality Analysts.
- Design and implement quality assurance frameworks, governance processes, and training strategies.
- Conduct Training Need Identification (TNI) through audit findings, operational trends, and stakeholder feedback.
- Work on new initiatives and propose new process implementation to management
- Drive capability-building initiatives through induction, refresher, process, behavioral, and developmental training programs.
- Partner with Operations leadership to identify performance gaps and implement improvement plans.
- Develop leadership dashboards and present quality and training insights to senior management.
- Ensure process compliance, audit readiness, and adherence to organizational policies.
- Drive continuous improvement initiatives focused on productivity, quality enhancement, and operational excellence.
Team Lead – Quality & Training
KOGTA FINANCIAL PVT LTD
04.2025 - 03.2026
- Promoted to Team Lead based on strong performance and leadership capabilities.
- Managed Quality Analysts and Trainers supporting collection operations.
- Conducted regular calibration sessions with Operations teams and leadership.
- Designed and delivered training interventions to address performance gaps.
- Published management reports, quality dashboards, and operational insights.
Quality Analyst & Trainer
KOGTA FINANCIAL PVT LTD
09.2023 - 03.2025
- Conducted quality audits and compliance evaluations for collection operations.
- Delivered new hire, process, and refresher training programs.
- Facilitated coaching sessions and performance improvement discussions.
- Prepared quality reports, dashboards, and audit documentation.
Senior Quality Analyst (Amazon North America)
TELUS INTERNATIONAL
11.2022 - 08.2023
- Performed transactional audits and quality evaluations.
- Conducted defect analysis and identified opportunities for process improvement.
- Developed quality dashboards and performance reports.
- Facilitated coaching and feedback sessions.
Team Lead
MATTSEN KUMAR PVT. LTD.
02.2021 - 10.2022
- Managed Quality and Training operations.
- Delivered new hire training, refresher programs, and OJT sessions.
- Conducted Training Need Analysis and learning effectiveness reviews.
- Created and updated training content.
- Reduce rebuttal and improve the overall quality score from 89% to 91% in 4 months
Product Analyst
CARDEKHO.COM
07.2019 - 01.2021
- Conducted product and market research.
- Managed product improvement initiatives and new model launches.
- Collaborated with cross-functional teams to optimize product features based on customer feedback and usability testing.
- Analyzed market trends to inform product development strategies and enhance user engagement.
Executive – Sales & Support
CARDEKHO.COM
01.2018 - 07.2019
- Managed customer interactions and resolved service-related concerns.
- Coordinated with dealers and stakeholders to fulfill customer requirements and increase sales
- Increase test drive ratio by 6%
Education
Bachelor of Commerce (B.Com.) - Banking And Finance
University of Rajasthan
Jaipur, India08-2020
Senior Secondary Education - Accounting And Finance
Rajasthan Board
Jaipur, India06-2016
Secondary Education -
Rajasthan Board
Jaipur, India06-2014
Skills
- Learning & Development
- Team Leadership & People Management
- Coaching & Mentoring
- Process Improvement & Excellence
- Root Cause Analysis (RCA)
- Audit & Compliance Management
- Stakeholder Management
- Business Reviews & Presentations
- MIS Reporting & Dashboarding
- New Hire Training
Certification
- Amazon Thrive Leadership Training Certification
- Be10X AI Bootcamp Certified
Accomplishments
- Recipient of the IRON MAN Award – 2025.
- Promoted to Team Lead – Quality & Training in April 2025.
Languages
Hindi
English
Timeline
Manager – Quality & Training
KOGTA FINANCIAL PVT LTD
04.2026 - Current
Team Lead – Quality & Training
KOGTA FINANCIAL PVT LTD
04.2025 - 03.2026
Quality Analyst & Trainer
KOGTA FINANCIAL PVT LTD
09.2023 - 03.2025
Senior Quality Analyst (Amazon North America)
TELUS INTERNATIONAL
11.2022 - 08.2023
Team Lead
MATTSEN KUMAR PVT. LTD.
02.2021 - 10.2022
Product Analyst
CARDEKHO.COM
07.2019 - 01.2021
Executive – Sales & Support
CARDEKHO.COM
01.2018 - 07.2019
Bachelor of Commerce (B.Com.) - Banking And Finance
University of Rajasthan
Senior Secondary Education - Accounting And Finance
Rajasthan Board
Secondary Education -
Rajasthan Board
Personal Information
- Date of Birth: 08/08/98
- Marital Status: Married