MS Office
Jaudry Jojo Manjali
Data Analyst
New Delhi
Summary
Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record in full software development life cycle completion.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Associate Manager (P2P – Ariba Helpdesk)
HCL TECHNOLOGIES LTD
Noida
09.2013 - Current
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant suppliers.
- Improved organizational filing systems for vendor records, resulting in improved accessibility and efficiency.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in reduced TAT for vendor on-boarding and improved customer delight.
- Answered 50 customer support inquiries per day via specialized ticket tracking platforms, emails, and calls..
- Created user accounts and managed access control.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Monitored systems in operation and quickly troubleshot errors.
- Collected, aggregated, verified and monitored trend data.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Recognized escalation needs and connected customers with advanced support staff.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Documented project constraints business impacts and risks, noting potential impact to organization.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Participated in requirements meetings to understand business needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
Senior Executive, HR
Careerbridge Manpower Solutions, New Delhi
New Delhi
08.2012 - 05.2013
Executive (HR and Admin)
A & A Communication Pvt Ltd
Noida
10.2009 - 07.2012
Management Trainee, Intern
Delhi Stock Exchange
New Delhi
04.2009 - 10.2009
Coordinator – Systems & Software
New Horizons India Pvt Ltd
Ernakulam, Kerala
05.2004 - 07.2006
Education
MBA - Human resource
Federal Institute of Science And Technology (FISAT)
Angamaly, Kerala 08.2006 - 09.2008
Bachelor of Computer aided management (B.CAM) -
Delhi School of Professional Studies And Research
Rohini, New Delhi 08.2001 - 12.2004
Skills
Data analysis
Data Entry
Analytical and Critical Thinking
Attention to Detail
Multitasking Abilities
Accomplishments
- Collaborated with team of 50 in the development of My Procure (SAP ARIBA Buyer portal).
- Achieved 90% vendor satisfaction by introducing Vendor Master Portal for Onboarding tasks in HCL
- SME (Subject Mater Expert) For Vendor On-boarding in SAP as well as SAP Ariba
- Used Microsoft Excel to develop vendor on-boarding tracking spreadsheets and reports
- Resolved My Procure issue through customer testing.
Software
SAP Ariba
Adobe Photoshop
Adobe Illustrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Associate Manager (P2P – Ariba Helpdesk)
HCL TECHNOLOGIES LTD
09.2013 - Current
Senior Executive, HR
Careerbridge Manpower Solutions, New Delhi
08.2012 - 05.2013
Executive (HR and Admin)
A & A Communication Pvt Ltd
10.2009 - 07.2012
Management Trainee, Intern
Delhi Stock Exchange
04.2009 - 10.2009
MBA - Human resource
Federal Institute of Science And Technology (FISAT)
08.2006 - 09.2008
Coordinator – Systems & Software
New Horizons India Pvt Ltd
05.2004 - 07.2006
Bachelor of Computer aided management (B.CAM) -
Delhi School of Professional Studies And Research
08.2001 - 12.2004