Javed Khan

Senior Consultant, US Incoming P&C

Summary

Dynamic Subject Matter Expert and Manager with a proven track record in US P&C, GENIUS, and GISMO, complemented by exceptional transition skills developed throughout a successful career. Dedicated trainer and mentor, recognized for strong management capabilities and a results-oriented mindset that drives team performance and organizational success. Committed to fostering a culture of continuous improvement and excellence in service delivery.

Overview

years of professional experience

Certifications

Work History

Manager & Underwriting Assistant – US Incoming P&C

XL India Business Services Pvt. Ltd.

08.2013 - Current

Managing US Incoming team from last 4 years.
Setting clear team goals and motivate/guide team members.
Oversee day-to-day operation & delegate tasks and set deadlines.
Create an inspiring team environment with an open communication culture.
Smooth transition of work from onshore to India team.
Creating and handling daily, weekly, monthly & quarterly reports.
Worked as Data SPOC for Global Programs for 8 months & smooth delegation of work to BA.
UA/SME for US Property & Construction and Good Knowledge of Policy Life Cycle.
Premium and Tax calculation for US States of Commercial Property insurance.
Works with Onshore stakeholders and clients for their end-to-end process requirements to meet SLA (Service Level Agreement).
New ideas implementation in team for process to improve accuracy and efficiency.
Acquire and transfer knowledge from onshore team / client.

Education

Master's - MBA

Sikkim Manipal University

01.2013

Bachelor of Science -

Delhi University

01.2010

Skills

SME of US Incoming P&C & Expert in calculating Surcharges for US
Proven work experience as a team leader/supervisor
In-depth knowledge of performance metrics & SIPOC of process handled
Competent knowledge of GENIUS, GISMO, Data management and report analysis
Ability to work effectively in a virtual environment

Ability to handle / lead conference calls or meetings with the client / onshore team
Good listening and interpersonal and good written and oral communication skills
Advance knowledge of MS Office (Excel, Power point and Word)
Intermediate knowledge of VBA coding and macros

Certification

Agile Methodology Certification from SAFe

Accomplishments

Transition of processes like ISO Coding and Issuance, US Incoming Prebind, ODEN, PRESTO, PACE and Prebind GISMO.
Successful transition of US Property and Casualty prebind in Nov 2017 in Toronto, CA.
Successful Transition of CA Incoming property post bind business in Feb 2017 in Toronto, CA.
Automation & maintenance of GPA and Surcharge tool, which is used in whole North America with the help of Bonnie Lang.
Role of Data SPOC, implementation of standard approach within Global Programs.
Implemented some good ideas in last 4 years for efficiency and process improvement. i.e. Automation of Surcharge Tool with Bonnie Lang, ADQ Template along with Fred Frey and more.

Timeline

Agile Methodology Certification from SAFe

06-2025

ChatGPT Mastery Workshop from IIT Delhi

05-2024