JAVED SHAH

Client: Tata Consultancy Services (TCS), Sun Pharma, Mumbai.

• Active Directory support and administration, including Group Policy, permissions, and account provisioning.
• Proficient in Windows Server 2012, 2016, 2019, and 2022, including AD DS, DNS, GPO, DHCP, and Domain Controller operations.
• Managed Active Directory, including user/group provisioning, OU structure design, FSMO roles, replication, and Group Policy Object (GPO) configurations to enforce security and compliance standards.
• Implemented and managed Group Policies, DNS, DHCP, and domain controllers to optimize network and user management.
• Configured Azure AD Connect for hybrid identity sync between on-premises AD and Entra ID.
• Managed Single Sign-On (SSO) and Multi-Factor Authentication (MFA) setups to strengthen organizational access security.
• Provisioned and maintained VMware ESXi/vSphere infrastructure, including VM creation, snapshots, template deployment, host patching, and performance monitoring.
• Managed and supported VMware vSphere, ESXi, and vCenter, including VM provisioning, disk expansion, VM hardware compatibility upgrades, and performance tuning. Experience in decommissioning servers.
• Performed proactive monitoring and administration of Windows Servers and VMware environments using standard operating procedures (SOPs), identifying and resolving issues before service impact.
• BIG fix: patching and upgrading Windows Servers. Coordinated simultaneous server updates using BIGfix software on a quarterly basis.

Client: Tata Consultancy Services (TCS) – OP Bank

• Active Directory support and administration (Group Policy, permissions, account provisioning).
• Managed and installed Windows Servers, Active Directory, and Jump Servers.
• Managed and maintained Active Directory infrastructure, including user provisioning, GPOs, and Domain Controller operations.
• Configured and maintained hybrid identity solutions using Azure AD Connect, enabling seamless synchronization between on-premises AD and Azure AD.
• Generated CSR via IIS, and updated the server's SSL certificate.
• Working on Vcenter to check server availability and storage.
• Proficient in V2V and P2V migration of physical servers to VMware ESX hosts, including patching.
• Proficient with the ServiceNow ticketing system.

• Responsible for day-to-day operations and administration of the IT infrastructure.
• Monitor network communication. Update the system as soon as the new version of the OS and application software comes out.
• Active Directory support and administration (Group Policy, permissions, account provisioning).
• Expertise with AWS tools (EC2, S3, VPCs, RDS).
• AWS Services, EC2 (Auto Scaling, Security Groups, etc.), VPC, SQS, SNS, Route 53, RDS, S3.
• Experience with CloudWatch and Nagios, including knowledge of other services.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.

• Installation, troubleshooting, and configuration of NSEIT exam software on desktops and laptops provided by NSEIT, as well as desktops at the respective examination venues.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule, and to client specifications.
• Coordinate with the respective test venue IT executives to resolve any IT/network-related problems and troubleshoot the test venue network. Carry out the recommended actionable points by NSEIT, which are specific to the Vendor IT Executive.
• Coordinate with the NSEIT technical team and the test venue IT administrator to complete the pre-exam site preparation-related activities.
• Conduct various infrastructure readiness tests at the exam venues before exams, as per the procedure and training provided.

• Oversee the maintenance, repair, or replacement of computer units or other technological components. Meeting with the IT manager to discuss system needs.
• Conducting online exams (Staff Selection exam, MBA, MCA Entrance exam) from 'Sify'.
• Conduct inspections to ensure that IT systems and equipment are operational. Install authorized software on laptops and desktops.
• Supported software installations, upgrades, and license management for business-critical applications.
• Diagnosed and repaired network connectivity issues (LAN/Wi-Fi), including IP, DNS, and DHCP troubleshooting.