Jay Rajnikant Bhai Joshi
IT-L2 Engineer
Upleta
Overview
2027
2027
years of professional experience
Work History
Customer Support Engineer
TVS Electronics Ltd.
- All Type desktop Laptop Riper.(Dell Laptop)
- Filde engineer
Desktop Support Engineer
Ensure Support Services India Ltd
- Manage inventory
- Handle many different types issue in hardware Printer And Plotter
Network Engineer
Micro access Pvt Ltd
On Field Engineer
Wiptech peripherals pvt.ltd
- Handle many different types issue in hardware.
- Assembling & Dissembling of computer
- Installation,maintenance and troubleshooting of windows,linux Ubunty And Make OS.
Desktop Engineer
Shradha Technologies
- Handle many different types issue in hardware.
- Assembling & Dissembling of computer
- Printer And Plotter
Senior Desktop Support Engineer
Sysnet Global technologies PVT. LTD.
08.2023 - Current
- Installation, maintenance and troubleshooting of windows And Make OS. To take regularly patch update of OS.
- Managing group policy of all users in AD.
- Installation and maintenance of Trend Micro antivirus in systems.
- To Provide Installation and support of forticlient and global protect VPN software to end user. Google and configuration of offline outlook.
- Manage inventory of all IT users laptop, desktop system and all peripherals. Provide support to remote users through ticketing tool.
- Assembling and dissembling of laptop and desktops.
- Call log with Dell, Lenovo and Hp support team for parts replacement of warranty covered devices. Managing and troubleshooting of Printer.
- Client: Blued art (Rajkot)
Desktop Support Engineer
IMSI Staffing pvt. Ltd. (WIPRO)
06.2022 - Current
- Installation, maintenance and troubleshooting of windows And Make OS. To take regularly patch update of OS.
- Managing group policy of all users in AD.
- Installation and maintenance of Trend Micro antivirus in systems.
- To Provide Installation and support of forticlient and global protect VPN software to end user. Google and configuration of offline outlook.
- Manage inventory of all IT users laptop, desktop system and all peripherals. Provide support to remote users through ticketing tool.
- Assembling and dissembling of laptop and desktops.
- Call log with Dell, Lenovo and Hp support team for parts replacement of warranty covered devices. Managing and troubleshooting of Printer.
- Client: Arvind Lts. (Santej)
Desktop Support Engineer
Dixit Infotech Services Pvt Ltd
03.2021 - Current
- Installation,maintenance and troubleshooting of windows And Make OS. To take regularly patch update of OS.
- Managing group policy of all users in AD.
- Installation and maintenance of carbon black antivirus and avamar data backup software in end user systems.
- To Provide Installation and support of forticlient and global protect VPN software to end user.
- Office 365 installation and configuration of offline outlook.
- Manage inventory of all IT users laptop, desktop system and all peripherals.
- Provide support to remote users through ticketing tool.
- Assembling and dissembling of laptop and desktops.
- Call log with Dell, Lenovo and Hp support team for parts replacement of warranty covered devices.
- Managing and troubleshooting of Printer.
It-l2 Engineer
Hyperlik (Client-Zydus)
04.2025 - Current
- Proactively identified areas for process improvement, leading to streamlined workflows and more efficient use of resources in the L2 support environment.
- Achieved fast response times by implementing efficient workload distribution among the team members based on skill sets and availability.
- Supported major infrastructure projects as an integral member of the engineering team, ensuring successful completion within predetermined deadlines and budget constraints.
- Ensured compliance with IT policies and procedures through continuous monitoring of L2 systems.
- Backup and Rstoration of GxP data
- User management of standalone and enterprice system (with QC,Eng,mfg)
- Hendal backup server activity, file server , backup server.
- Day to day supoort to all department.
Education
Hardware and networking - Computer
IANT
Junagadh06-2013
B.com - Computer
OPJS University
Rajasthan 04.2001 -
Skills
Ms office 2007
Ms office 2010
Ms office 2019
Office 365 Outlook Online
Office 365 Outlook Offline
Printer And Plotter
Inventory Management
Hardware Issue Handling
Assembling of Computer
Dissembling of Computer
Managing Printer
Troubleshooting Printer
Network Printer Management
Timeline
It-l2 Engineer
Hyperlik (Client-Zydus)
04.2025 - Current
Senior Desktop Support Engineer
Sysnet Global technologies PVT. LTD.
08.2023 - Current
Desktop Support Engineer
IMSI Staffing pvt. Ltd. (WIPRO)
06.2022 - Current
Desktop Support Engineer
Dixit Infotech Services Pvt Ltd
03.2021 - Current
B.com - Computer
OPJS University
04.2001 -
On Field Engineer
Wiptech peripherals pvt.ltd
Network Engineer
Micro access Pvt Ltd
Desktop Support Engineer
Ensure Support Services India Ltd
Customer Support Engineer
TVS Electronics Ltd.
Desktop Engineer
Shradha Technologies
Hardware and networking - Computer
IANT
Personal Information
- Father's Name: Rajnikant Bhai J. Joshi
- Date of Birth: 13, September, 1997
- Nationality: Indian
- Marital Status: Married
Personal Qualifications
- B.Com
- CCC (MS Office – Word, Excel, Power Point, Outlook)
- Hardware and networking (IANT)
- CCNA, 2017
Interests Hobbies
- Reading
- Playing
- Internet Surfing
- Listening to radio or music
Personal data processing
All the above details are true, as per best of my knowledge.