SWATI SINGH

Desktop Support Engineer

HCL Technologies (IT MNC GROUP)

09.2020 - 02.2022

Providing Desktop/Laptop/Network/Server support to the software Developers that are working for Various Projects for clients like: Alexion, Liqui box, McDowell, HPE, MWHC, Goldman Sachs, Albertson, FONTERA, Microsoft, Symantec, SAP, AT&T etc
Working on Service Now based on the ITIL foundation
Proficiency in MacOS and Windows operating systems
Troubleshooting and resolving technical issues related to cloud-based systems, applications, and infrastructure
Maintaining the Response SLA & Actual SLA of the IT Requests
Experience with endpoint management tools such as SCCM, Jamf, or Intune
Intune Company Portal:Understanding and using the Intune Company Portal for device enrollment and application access.
MDM/MAM Expertise:Understanding and implementing Mobile Device Management (MDM) and Mobile Application Management (MAM) principles for macOS devices.
Installation and troubleshooting of the Operating system
Experience with remote support tools such as TeamViewer or LogMeIn
Knowledge of mobile device management tools such as AirWatch or MobileIron or Scale fusion
Understanding of Active Directory and LDAP
Familiarity with virtualization technologies such as VMware or Hyper-V
Working with Azure AD and Various O365 Admin portals like SharePoint, MS Teams, OneDrive, and Exchange Server
Worked on On-Boarding and off-boarding in different domains
Experience with cloud technologies such as AWS or Azure
Familiarity with security best practices and endpoint protection software
Proficiency in Microsoft Office Suite and Familiarity with Microsoft Exchange and Office 365 administration
Experienced with MS-Endpoint DLP and MCAS
Active Directory, Domain, OUs, DNS, DHCP, VPN, Firewall, SCCM
Wireless/Wired installation and troubleshooting
Having knowledge on SQL queries and troubleshooting
Monitoring and analyzing system performance metrics to identify areas for improvement and optimization
Collaborating with cross-functional teams, including developers, system administrators, and project managers, to design and implement cloud-based solutions
Creating and maintaining technical documentation, including user manuals, technical specifications, and system diagrams
Installation and troubleshooting of various encryption tools like McAfee
Safe Boot, McAfee Encryption Recovery, and Bit Locker from the centralized server
Having Experience with Asset, Software, and document management tools like IT Glue and Service Now
Install and configure the new setup of the Desktop including configuring Multi-Factor Authentication, Connectivity, and Application Support