Jay Tripathy
Project/Program Manager
Bangalore
Summary
Dynamic Senior Program & Project Manager with over 9 years of experience in leading AI-driven digital transformation, technology integration, and strategic digital marketing initiatives. Proven expertise in Trust & Safety, anti-fraud, stress test AI-classifier models, and AI-first project execution. Skilled in delivering high-impact projects across cross-functional teams using SCRUM/Agile frameworks. Adept at driving operational improvements, regulatory compliance, and metrics-driven success. Ready to spearhead large-scale AI first digital transformation & platform infrastructure projects.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Project & Program Manager - 2, Trust
LinkedIn
11.2019 - Current
- Spearheaded around 18 cross-functional initiatives to streamline policy framework changes and centralize backend libraries, reducing policy/regulatory violations by 40% and lifting member trust by 25%
- Improved decision quality by 30% through rigorous user acceptance testing (UAT) and AI-classifier model refinements, leveraging Gen-AI tools like CoPilot
- Facilitated User Acceptance Testing for new product features and platform migrations towards being AI first, ensuring seamless integration of enhancements to tooling systems and improving overall member experience
- Directed multiple New Product Rollouts to ensure on-time launches, reducing member escalations by 15% and enhancing product adoption
- Led projects related to developing AI models to streamline content labeling and review processes, reducing labeling cost by ~50% and increasing Spam Precision and Recall by ~15%
- Led initiatives to streamline content labeling using AI models, cutting operational costs by 30% and boosting Spam Precision and Recall by 15%
- Contributed to quarterly and yearly tooling prioritization process by analyzing data on bug frequency and severity, along with company's product roadmap, leading to 7% lift in overall tooling performance based on monitored KPIs
- Managed daily SCRUM ceremonies with engineering and product teams, resulting in 20% decrease in bug resolution TAT and 7% lift in overall tooling performance
- Developed and implemented new communication protocols within the team, resulting in 20% reduction in errors and overall improvement in project-management efficiency
- Collaborated with Global Vendor Management to optimize vendor onboarding and capacity planning for content enforcement
Production Risk Analyst - Fraud Detection (Eats)
Uber
08.2018 - 10.2019
- Reduced escalation response time by 30% by streamlining data processing techniques and driving regulatory compliance for partner accounts
- Integrated machine learning algorithms into fraud detection systems, reducing false positives by 15% and saving $200,000 annually
- Trained a team of 50 analysts on fraud detection techniques, increasing accuracy of fraud identification by 25%
Transaction Risk Investigator - Fraud Detection
Amazon
05.2017 - 07.2018
- Led risk minimization strategies across 100+ product categories, resulting in 15% reduction in fraudulent activities
- Conducted in-depth analyses using SQL to proactively identify fraud trends, preventing significant financial losses
- Identified operational inefficiencies in transaction audit workflows and investigation across multiple marketplaces, including India, US, and Canada
Business Process Analyst
Accenture
05.2016 - 05.2017
- Improved Google product processes, reducing customer complaints by 5% through data-driven process improvements
- Developed comprehensive training programs for Google product features, enhancing internal employee performance
Marketing Executive
EC-Council
10.2015 - 05.2016
- Secured sponsorships for the CISO Summit India, generating $50K in additional revenue
- Managed digital marketing campaigns, leading to a 30% increase in website traffic and a 20% growth in social media engagement
Education
MBA - Marketing & Finance
MICM | BPUT
Bhubaneswar, Odisha 08.2014 - 06.2016
B.Tech - Aerospace Engineering
IIAEIT | IGNOU
Pune, Maharashtra 07.2009 - 06.2013
Skills
Confluence
JIRA
Smartsheet
Stakeholder Management
Change Management
SCRUM - AGILE
Crisis Management
Impact Analysis
Budgeting
Capacity Planning
Strategic Thinking
AI Project Management
Design Thinking
VISIO
MS-Power Platform
Program Leadership
Strategic Planning
Stakeholder Communications
Performance monitoring
Work Planning and Prioritization
SQL
Advanced Excel
Certification
PMP (In progress)
Leadership Experience
LinkedIn, Bangalore, Sr. Trust & Safety analyst, Directed performance evaluations for a team of 9 contingent workers, implementing individual development plans that led to a 15% increase in overall productivity.
Timeline
Project Management
10-2022
CSM
10-2022
Project & Program Manager - 2, Trust
LinkedIn
11.2019 - Current
Production Risk Analyst - Fraud Detection (Eats)
Uber
08.2018 - 10.2019
Transaction Risk Investigator - Fraud Detection
Amazon
05.2017 - 07.2018
Business Process Analyst
Accenture
05.2016 - 05.2017
Marketing Executive
EC-Council
10.2015 - 05.2016
MBA - Marketing & Finance
MICM | BPUT
08.2014 - 06.2016
B.Tech - Aerospace Engineering
IIAEIT | IGNOU
07.2009 - 06.2013