Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
Generic
Jay Tripathy

Jay Tripathy

Project/Program Manager
Bangalore

Summary

Dynamic Senior Program & Project Manager with over 9 years of experience in leading AI-driven digital transformation, technology integration, and strategic digital marketing initiatives. Proven expertise in Trust & Safety, anti-fraud, stress test AI-classifier models, and AI-first project execution. Skilled in delivering high-impact projects across cross-functional teams using SCRUM/Agile frameworks. Adept at driving operational improvements, regulatory compliance, and metrics-driven success. Ready to spearhead large-scale AI first digital transformation & platform infrastructure projects.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Project & Program Manager - 2, Trust

LinkedIn
11.2019 - Current
  • Spearheaded around 18 cross-functional initiatives to streamline policy framework changes and centralize backend libraries, reducing policy/regulatory violations by 40% and lifting member trust by 25%
  • Improved decision quality by 30% through rigorous user acceptance testing (UAT) and AI-classifier model refinements, leveraging Gen-AI tools like CoPilot
  • Facilitated User Acceptance Testing for new product features and platform migrations towards being AI first, ensuring seamless integration of enhancements to tooling systems and improving overall member experience
  • Directed multiple New Product Rollouts to ensure on-time launches, reducing member escalations by 15% and enhancing product adoption
  • Led projects related to developing AI models to streamline content labeling and review processes, reducing labeling cost by ~50% and increasing Spam Precision and Recall by ~15%
  • Led initiatives to streamline content labeling using AI models, cutting operational costs by 30% and boosting Spam Precision and Recall by 15%
  • Contributed to quarterly and yearly tooling prioritization process by analyzing data on bug frequency and severity, along with company's product roadmap, leading to 7% lift in overall tooling performance based on monitored KPIs
  • Managed daily SCRUM ceremonies with engineering and product teams, resulting in 20% decrease in bug resolution TAT and 7% lift in overall tooling performance
  • Developed and implemented new communication protocols within the team, resulting in 20% reduction in errors and overall improvement in project-management efficiency
  • Collaborated with Global Vendor Management to optimize vendor onboarding and capacity planning for content enforcement

Production Risk Analyst - Fraud Detection (Eats)

Uber
08.2018 - 10.2019
  • Reduced escalation response time by 30% by streamlining data processing techniques and driving regulatory compliance for partner accounts
  • Integrated machine learning algorithms into fraud detection systems, reducing false positives by 15% and saving $200,000 annually
  • Trained a team of 50 analysts on fraud detection techniques, increasing accuracy of fraud identification by 25%

Transaction Risk Investigator - Fraud Detection

Amazon
05.2017 - 07.2018
  • Led risk minimization strategies across 100+ product categories, resulting in 15% reduction in fraudulent activities
  • Conducted in-depth analyses using SQL to proactively identify fraud trends, preventing significant financial losses
  • Identified operational inefficiencies in transaction audit workflows and investigation across multiple marketplaces, including India, US, and Canada

Business Process Analyst

Accenture
05.2016 - 05.2017
  • Improved Google product processes, reducing customer complaints by 5% through data-driven process improvements
  • Developed comprehensive training programs for Google product features, enhancing internal employee performance

Marketing Executive

EC-Council
10.2015 - 05.2016
  • Secured sponsorships for the CISO Summit India, generating $50K in additional revenue
  • Managed digital marketing campaigns, leading to a 30% increase in website traffic and a 20% growth in social media engagement

Education

MBA - Marketing & Finance

MICM | BPUT
Bhubaneswar, Odisha
08.2014 - 06.2016

B.Tech - Aerospace Engineering

IIAEIT | IGNOU
Pune, Maharashtra
07.2009 - 06.2013

Skills

Confluence

Certification

PMP (In progress)

Leadership Experience

LinkedIn, Bangalore, Sr. Trust & Safety analyst, Directed performance evaluations for a team of 9 contingent workers, implementing individual development plans that led to a 15% increase in overall productivity.

Timeline

Project Management

10-2022

CSM

10-2022

Project & Program Manager - 2, Trust

LinkedIn
11.2019 - Current

Production Risk Analyst - Fraud Detection (Eats)

Uber
08.2018 - 10.2019

Transaction Risk Investigator - Fraud Detection

Amazon
05.2017 - 07.2018

Business Process Analyst

Accenture
05.2016 - 05.2017

Marketing Executive

EC-Council
10.2015 - 05.2016

MBA - Marketing & Finance

MICM | BPUT
08.2014 - 06.2016

B.Tech - Aerospace Engineering

IIAEIT | IGNOU
07.2009 - 06.2013
Jay TripathyProject/Program Manager