Jaya Ghosh
Summary
Senior Service Delivery Manager specializing in Cyber Risk Services with over 13 years in Third Party Risk Management. Skilled in designing vendor security programs, and optimizing client operations. Proven leader in vendor governance and compliance, with experience in technology implementations across industries. Expert in leading teams to develop enterprise risk strategies and deliver critical insights to executive leadership.
Overview
13
13
years of professional experience
Work History
Senior Service Delivery Manager
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2022 - Current
- Managed service delivery for multiple client projects across diverse industries.
- Enhanced third-party risk management frameworks for deeper visibility into risk landscapes at top U.S. banks.
- Directed the implementation of the Third-Party Risk Operations Function (TPROF) for a major U.S. Bank, managing a team of over 70 professionals.
- Oversight for a team of 65-plus professionals to ensure regulatory compliance of a top U.S. Banking client in a compressed timeline.
Manager
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2019 - 08.2022
- Spearheaded the Third Party Risk Management initiative at a German software MNC through process analysis to identify enhancement opportunities and simplify operations.
- Directed over 1,000 third-party due diligence assessments for Fortune 500 technology companies.
- Managed multiple Production Audits for leading video-on-demand streaming media client, encompassing accounting business process audits and controls testing to ensure compliance with financial and accounting standards, contractual and co-production agreements, labor and employment laws, copyright and Intellectual Property laws.
- Managed Third Party Risk Management initiative targeting business partner audits for a leading Fortune 500 social media client.
- Contributed to sustained support of strategic initiatives enhancing practice growth via close cooperation with strategy team.
Senior Consultant
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2016 - 08.2019
- Directed compensation restructuring initiative as part of internal audit for leading technology client.
- Spearheaded policy rationalization processes and strategic planning initiatives for leading U.S. banks.
- Facilitated Task Force on Climate-Related Financial Disclosures (TFCD), enhancing organizational transparency in line with GRI Guidelines to assess and improve client sustainability practices.
- Directed PMO initiatives to build comprehensive climate-related disclosure policies.
Consultant
Deloitte Touche Tohmatsu AERS India Pvt Ltd
11.2012 - 09.2016
- Secured contractual compliance through software license reviews of various technology giants, incorporating a detailed analysis of customer data to assess software product deployment via selective testing on hardware and software frameworks.
- Contributed to the Cost Revenue Recovery initiative for a leading multinational energy and petrochemical corporation, spanning worldwide operations.
- Established SOPs and executed controls assurance programs across diverse sectors.
Education
Chartered Accountancy
Institute of Chartered Accountants of India (ICAI)
07-2012
Bachelor of Commerce (Hons)
Delhi University
06-2009
High School Diploma -
Green Fields School
03-2006
Skills
- Strategic planning
- Team leadership
- Vendor management
- Regulatory compliance oversight
- Cybersecurity frameworks
- Cross-functional collaboration
- Client relationship management
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Senior Service Delivery Manager
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2022 - Current
Manager
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2019 - 08.2022
Senior Consultant
Deloitte Touche Tohmatsu AERS India Pvt Ltd
09.2016 - 08.2019
Consultant
Deloitte Touche Tohmatsu AERS India Pvt Ltd
11.2012 - 09.2016
Chartered Accountancy
Institute of Chartered Accountants of India (ICAI)
Bachelor of Commerce (Hons)
Delhi University
High School Diploma -
Green Fields School