Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JAYA KRISHNAN

JAYA KRISHNAN

Cloud Operations Engineer
Villupuram,TN

Summary

Results-oriented Cloud Operations Engineer with over 9 years in IT infrastructure and systems administration. Microsoft Azure-certified with significant experience in monitoring large server environments and incident resolution, ensuring high SLA compliance. Skilled in Active Directory, network security, virtualization, and disaster recovery, with a focus on enhancing multi-cloud support capabilities.

Overview

3
3
Languages
2
2
Certifications
11
11
years of professional experience

Work History

Cloud Operations Engineer

NTT Managed Service India Pvt Ltd
02.2022 - Current
  • Support and monitor infrastructure of 800+ servers, ensuring high availability, performance, and rapid incident response across the environment.
  • Resolve 200+ incidents and 30+ service requests weekly, consistently achieving 95%+ SLA compliance.
  • Monitored Azure infrastructure of 800+ servers, tracking resource health and performance metrics, while building AWS skills for multi-cloud support.
  • Deliver Level 2 support and root-cause analysis for incidents and problems, coordinating with internal and external to restore service.
  • Facilitate management of end-to-end patching for Windows utilizing Azure Update Manager, ensuring critical security patches deployed and maintenance windows scheduled by change request.
  • Configure network security groups (NSGs) based on customer requests for optimal network traffic management.
  • Coordinated client escalations for operational issues, aligning with cross-functional teams and clients on resolution and next steps.
  • Configured Azure backups for servers to ensure data security and availability. Selected appropriate backup policies to facilitate server recovery in case of failure. Utilized Azure restore points for efficient restoration processes during data loss.
  • Execute infrastructure changes with documented risk assessments and mitigation plans, ensuring all changes are logged and approved through the change management process.
  • Established WMI configuration for effective server monitoring and data aggregation with LogicMonitor. Deployed CrowdStrike and Qualys security solutions to strengthen network defenses.
  • Resolved incidents and requests swiftly in alignment with SLA requirements. Maintained ticket updates with comprehensive descriptions of resolution efforts and task completions.
  • Partner with automation teams to identify and implement automation opportunities for routine operational tasks, improving team efficiency.
  • Audited incident and request tickets for quality, recommending process improvements and updating knowledge base.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Provided input to team lead regarding areas for process and procedural improvement.

System Administrator

Inspace Technology Pvt. Ltd.
11.2015 - 11.2021
  • Administered enterprise Active Directory environment (Windows Server 2008R2/2012/2016) including AD services, Group Policy, replication, DNS, and DHCP with failover configuration and monitoring.
  • Configured and maintained WSUS server for patch management, deploying updates to servers and workstations to ensure system security and compliance.
  • Managed VMware ESXi virtualization environment — setup, configuration, snapshot backups, and troubleshooting via vSphere.
  • Configured and maintained WSUS server for patch management, deploying updates to servers and workstations based on scheduled scan reports.
  • Monitored network traffic and server utilization using PRTG, proactively identifying performance issues before client impact.
  • Monitored network traffic and server utilization using PRTG, proactively identifying and resolving performance issues to prevent client impact.
  • Supported Linux environments (CentOS, SUSE) alongside core Windows Server administration.
  • Established and maintained system state and NAS backup processes for critical application and AD servers, ensuring data integrity with automated status notifications.
  • Owned IT asset inventory and auditing using Snipe-IT, and administered Google Workspace (G Suite) accounts including provisioning and access management.
  • Developed and enforced IT policies that aligned with industry standards, enhancing compliance and security posture.
  • Streamlined backup processes, ensuring data integrity and rapid recovery in case of system failures.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

Education

Bachelor of Engineering - Electronics and Communication

Anna University
Pattukkottai, Tamil Nadu

Skills

Cloud & Monitoring: Microsoft Azure (AZ-900, AZ-104), Azure Monitoring (800 servers), AWS (in progress), PRTG

Infrastructure & Systems: Windows Server 2008R2/2012/2016, Active Directory, DNS, DHCP (with failover), WSUS, LDAP, VMware ESXi/vSphere, Linux (CentOS, SUSE)

Certification

Microsoft Certified: Azure Fundamentals (AZ-900) — 2024-12

Timeline

Cloud Operations Engineer

NTT Managed Service India Pvt Ltd
02.2022 - Current

System Administrator

Inspace Technology Pvt. Ltd.
11.2015 - 11.2021

Bachelor of Engineering - Electronics and Communication

Anna University
JAYA KRISHNANCloud Operations Engineer