Summary
Overview
Work History
Education
Skills
Timeline
Generic
JAYA Verma

JAYA Verma

Cluster Training Manager
New Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Cluster Training Manager

Reliance retail Pvt. Ltd.
New Delhi
11.2022 - Current
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Store Manager in Training

Metro Cash and Carry
New Delhi
06.2022 - 11.2023
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Senior Trainer

Bigbasket.com
Gurgaon
12.2018 - 05.2022
  • Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Supervised completion of exams and sent results to testing headquarters.
  • Provided virtual training and online presentations.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Maintained standardized training programs by providing comprehensive in-house training to new employees newly graduated and hired officers.
  • Delivered comprehensive training to new employees and newly graduated and hired officers.

Training Manager

Select CITYWALK Infrastructure
New Delhi
12.2017 - 02.2018
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.

Sales Trainer

SBI Credit Card
New Delhi
11.2015 - 02.2017
  • Managed recruitment, training and development for highly effective sales team.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

Senior Process Trainer

Jasper Infotech (Snapdeal.com)
New Delhi
05.2014 - 10.2015
  • Provided subject matter expertise on all company offerings.
  • Communicated with sales team to maintain firm grasp of training requirements.
  • Created unique materials to support training programs.
  • Delivered robust training courses via classroom and e-learning programs.
  • Developed new and improved training programs to fit underserved areas.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Education

Master of Professional Studies - Professional Trainer

Indian Society For Training And Development
New Delhi
05.2019 - 12.2020

MBA - Finance

University of Lucknow
Lucknow
03.2011 - 12.2013

B.Com - Commerce

University of Lucknow
Lucknow
07.2005 - 12.2008

Skills

    Optimizing training effectiveness

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Timeline

Cluster Training Manager

Reliance retail Pvt. Ltd.
11.2022 - Current

Store Manager in Training

Metro Cash and Carry
06.2022 - 11.2023

Master of Professional Studies - Professional Trainer

Indian Society For Training And Development
05.2019 - 12.2020

Senior Trainer

Bigbasket.com
12.2018 - 05.2022

Training Manager

Select CITYWALK Infrastructure
12.2017 - 02.2018

Sales Trainer

SBI Credit Card
11.2015 - 02.2017

Senior Process Trainer

Jasper Infotech (Snapdeal.com)
05.2014 - 10.2015

MBA - Finance

University of Lucknow
03.2011 - 12.2013

B.Com - Commerce

University of Lucknow
07.2005 - 12.2008
JAYA VermaCluster Training Manager