JAYA Verma
Cluster Training Manager
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Cluster Training Manager
Reliance retail Pvt. Ltd.
New Delhi
11.2022 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Store Manager in Training
Metro Cash and Carry
New Delhi
06.2022 - 11.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Senior Trainer
Bigbasket.com
Gurgaon
12.2018 - 05.2022
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Supervised completion of exams and sent results to testing headquarters.
- Provided virtual training and online presentations.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Maintained standardized training programs by providing comprehensive in-house training to new employees newly graduated and hired officers.
- Delivered comprehensive training to new employees and newly graduated and hired officers.
Training Manager
Select CITYWALK Infrastructure
New Delhi
12.2017 - 02.2018
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Sales Trainer
SBI Credit Card
New Delhi
11.2015 - 02.2017
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
Senior Process Trainer
Jasper Infotech (Snapdeal.com)
New Delhi
05.2014 - 10.2015
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Delivered robust training courses via classroom and e-learning programs.
- Developed new and improved training programs to fit underserved areas.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
Master of Professional Studies - Professional Trainer
Indian Society For Training And Development
New Delhi 05.2019 - 12.2020
MBA - Finance
University of Lucknow
Lucknow 03.2011 - 12.2013
B.Com - Commerce
University of Lucknow
Lucknow 07.2005 - 12.2008
Skills
Optimizing training effectiveness
Development team trainings
Warehouse training
Orientation and training
Professional development training
Timeline
Cluster Training Manager
Reliance retail Pvt. Ltd.
11.2022 - Current
Store Manager in Training
Metro Cash and Carry
06.2022 - 11.2023
Master of Professional Studies - Professional Trainer
Indian Society For Training And Development
05.2019 - 12.2020
Senior Trainer
Bigbasket.com
12.2018 - 05.2022
Training Manager
Select CITYWALK Infrastructure
12.2017 - 02.2018
Sales Trainer
SBI Credit Card
11.2015 - 02.2017
Senior Process Trainer
Jasper Infotech (Snapdeal.com)
05.2014 - 10.2015
MBA - Finance
University of Lucknow
03.2011 - 12.2013
B.Com - Commerce
University of Lucknow
07.2005 - 12.2008