Jayabharath Vasagiri
Learning & Development Specialist
Bangalore
Summary
As a Process Associate in Learing and Development at TCS,. I'm dedicated to driving high-impact learning initiatives and fostering professional growth. Proficient in Calculo, Proficient in deploying and managing online courses, ensuring optimal learning experiences, and enhancing client security products. I specialize streamlining and automating CPE program management for regulatory compliance and hassle-free license tracking. These aspects are integral to my role in delivering effective learning and development solutions
Overview
3
3
years of professional experience
4
4
Languages
Work History
SENIOR ANALYST - LEARNING & DEVELOPMENT
Tata Consultancy Services
02.2021 - 04.2024
- Reviewing the data according to the given set of policies via tools (CSOD - Cornerstone On Demand, Vantage, Service Now, Calculo etc.) to ensure the content adhere the required details
- Managed software configurations and deployment, enhancing customer security product efficiency
- Awarding and Adjusting CPE to the participants of Session and Online Courses
- Responsible for resolving issues that occurred by employees and clients in client based application
- Providing certificates of completions and processing manual completion
- Resolved critical employee and client issues in client-based applications, enhancing satisfaction and productivity
- Led comprehensive training for new associates, ensuring operational excellence
- Training new associates on all aspects of operating procedures
- Awarding CPE for the learner as per NASBA Guidelines
- Handling weekly and monthly call deck and reports
Education
Master of Computer Applications -
04.2001 -
Bachelor of Computer Applications -
04.2001 -
High School Diploma -
04.2001 -
Skills
ServiceNow
Core Competencies
- Process Improvement
- Process optimization
- Ability to learn quickly and adapt to changing Environment
- Communication Skills
- Stakeholder Management
- Effective Time Management
- Quality Assurance
- Ability to multitasking
Accomplishments
- Star Performer in terms of production
- Special Initiative Award
- Elevate Wings Award
- On the spot (team) Award
Timeline
SENIOR ANALYST - LEARNING & DEVELOPMENT - Tata Consultancy Services
02.2021 - 04.2024
Manipal University - Master of Computer Applications,
04.2001 -
Naotional Degree College - Bachelor of Computer Applications,
04.2001 -
Narayana Junior College - High School Diploma,
04.2001 -
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