Summary
Overview
Work History
Education
Skills
Languages
Websites
Nationality
Religion
Marital Status
Timeline
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JAYABRATA KHARA

HOWRAH

Summary

Results-driven Key Account Manager with unparalleled productivity and efficient task completion. Strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.

Overview

7
7
years of professional experience

Work History

Key Account Manager

SF LOGISTICS PVT LTD
RANCHI
10.2023 - Current
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Provided regular reports on account activity and performance metrics to stakeholders.
  • Managed the relationship between internal teams and external customers.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Monitored competitive activities within assigned accounts and communicated findings to management.

SUPERVISOR

RELIANCE RETAIL LIMITED
HOWRAH
01.2021 - 09.2023
  • Oversaw daily workflow of a 15-member team
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Logistics Executive Team Leader

FLIPKART SELLER SERVICES PVT LTD
HOWRAH
01.2019 - 11.2020
  • Developed and implemented strategies to ensure efficient logistics operations.
  • Coordinated with the customer service team to address customer inquiries and complaints.
  • Managed staff performance, including recruitment, training, coaching, and appraisals.
  • Ensured compliance with all relevant safety regulations and standards.
  • Created daily, weekly, monthly reports on logistical operations for upper management review.

Quality Engineer

UMA POLYSOLUTION PVT LTD
HOWRAH
12.2017 - 11.2018

Education

B. TECH IN MECHANICAL ENGINEERING - MECHANICAL ENGINEERING

OMDAYAL GROUP OF ENGINEERING
ULUBERIA
09-2024

DIPLOMA IN MECHANICAL ENGINEERING - MECHANICAL ENGINEERING

CONTAI POLYTECHNIC
CONTAI
10-2017

High School Diploma -

BAGNAN HIGH SCHOOL
BAGNAN
04-2014

Skills

  • Customer Retention
  • High-impact proposal presentation
  • Services optimization
  • Gap Analysis Expertise
  • Key Account Management
  • Account Management
  • Cross-Functional Collaboration
  • Client Relationship Building
  • Business Development

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Nationality

  • Indian

Religion

  • Hinduism

Marital Status

  • Unmarried

Timeline

Key Account Manager

SF LOGISTICS PVT LTD
10.2023 - Current

SUPERVISOR

RELIANCE RETAIL LIMITED
01.2021 - 09.2023

Logistics Executive Team Leader

FLIPKART SELLER SERVICES PVT LTD
01.2019 - 11.2020

Quality Engineer

UMA POLYSOLUTION PVT LTD
12.2017 - 11.2018

B. TECH IN MECHANICAL ENGINEERING - MECHANICAL ENGINEERING

OMDAYAL GROUP OF ENGINEERING

DIPLOMA IN MECHANICAL ENGINEERING - MECHANICAL ENGINEERING

CONTAI POLYTECHNIC

High School Diploma -

BAGNAN HIGH SCHOOL

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