Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Sahil Sharma

Mohali

Summary

Dynamic Key Account Manager with a proven track record at Zomato PVT LTD, excelling in client onboarding and relationship management. Skilled in problem-solving and logistics coordination, I foster strong client connections, ensuring satisfaction and retention. Adept at negotiating competitive contracts, I drive success through effective communication and tailored solutions.

Overview

6
6
years of professional experience

Work History

Key Account Manager

Zomato PVT LTD
Chandigarh
11.2024 - 04.2025
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Identified areas for improvement within the current onboarding program.
  • Attended weekly team meetings to review performance goals and objectives.

Freight Broker

OPTIMA FREIGHT, BIG BIRD, SRP LOGISITCS
Mohali
08.2021 - 11.2024
  • Company Overview: USA/Canada Markets
  • 3.5 years of experience managing logistics for various clients, ensuring their onboarding was seamless and their accounting activities were handled professionally.
  • Responsible for maintaining constant communication with clients, addressing their concern.
  • Collaborated with the client-facing teams to develop customized solutions.
  • USA/Canada Markets
  • Organized shipments based on priority level and estimated time of arrival.
  • Maintained accurate records of all transactions in a CRM system.
  • Monitored shipments for on-time delivery and communicated status updates to customers.
  • Researched new carriers that could provide cost savings or improved services.
  • Negotiated contracts with carriers for transportation services at competitive rates.
  • Verified that all necessary documents are present before releasing the shipment.

Customer Care Executive

Teleperformance, Videocon, Airtel
Mohali
07.2019 - 02.2021
  • 2 years and 10 months of experience handling customer queries, addressing concerns, and ensuring the smooth onboarding of new clients.
  • Actively managed client requests, handled account setups, and followed through with regular check-ins to ensure client satisfaction.
  • Assisted in identifying client issues, providing solutions, and ensuring a smooth client experience.

Education

Bachelor of Arts - Arts

DAV COLLEGE
Chandigarh
05.2025

IELTS -

IDP and BP
Chandigarh
01-2020

12th Grade - CBSE

GMSSS SECTOR 46
CHD
01-2019

Skills

  • Client onboarding and relationship management
  • Client account management
  • Client communication
  • Client needs assessment
  • Promotional and client retention activities
  • Task management and coordination
  • Problem solving and conflict resolution
  • Customer relationship management
  • Logistics coordination
  • Time management
  • Effective communication
  • Lead generation
  • Sales negotiations
  • Key account management
  • Customer retention

Languages

English-Fluent

Hindi - fluent

Punjabi-Fluent

Personal Information

Hobbies: playing sports, video games, meditation, stock market trading, learning, and self-development

Timeline

Key Account Manager

Zomato PVT LTD
11.2024 - 04.2025

Freight Broker

OPTIMA FREIGHT, BIG BIRD, SRP LOGISITCS
08.2021 - 11.2024

Customer Care Executive

Teleperformance, Videocon, Airtel
07.2019 - 02.2021

Bachelor of Arts - Arts

DAV COLLEGE

IELTS -

IDP and BP

12th Grade - CBSE

GMSSS SECTOR 46

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Sahil Sharma