Jayachandran SR

Responsible for leading a 110‑member Talent Services team and managing end‑to‑end HR operations including Recruitment, Onboarding, HRCC, and Core HR.

• Ensures strong service delivery, process stability, and operational governance while driving transformation and automation initiatives
• Managed end‑to‑end HR operations from Hire to Retire
• Partnered with Senior Client leaders to resolve escalations, align priorities, and support strategic objectives
• Led process transformation initiatives to simplify, standardize, and automate HR workflows
• Developed and implemented strong process controls to enhance accuracy, compliance, and service quality
• Stabilized high‑risk processes through root‑cause analysis, corrective actions, and performance monitoring
• Built and monitored dashboards, SLAs, KPIs, and operational metrics to ensure consistent service excellence
• Managed audits, risk management activities, and adherence to data governance and regulatory standards.
• Generated 10 FTE efficiency savings in 2025 by leading key process and automation improvement
• Proposed 5 FTE savings through AI‑driven process automation scheduled for Q2 2026 implementation

Led deployment of Talent applications across the APAC region, ensuring smooth implementation and system performance

• Defined local configuration requirements and supported localization while aligning with global process models

• Coordinated data cleansing, migration, and testing (UAT, SIT, SRT), providing guidance to regional testers and SMEs

• Identified risks and process gaps during the program lifecycle and implemented effective mitigation strategies

• Acted as the key bridge between Global and Regional Talent teams, driving communication, issue resolution, and knowledge transfer

• Provided training and coaching to regional teams on process deployment, data management, integrations, and application usage

Led a 40‑member Talent Services team and delivered seamless end‑to‑end HR operations from onboarding to retirement for EY GDS India

• Strengthened operational efficiency by optimizing workflows and resource planning across sub‑teams, resulting in improved service continuity

• Elevated team capability and performance through structured coaching, development planning, and ongoing skill enhancement

• Played a key role in successfully implementing SuccessFactors for Onboarding and Core HR, improving process accuracy and user experience

• Consistently achieved SLA targets and ensured high service reliability across all HR processes

• Delivered clear operational insights through performance dashboards and presentations to senior stakeholders

• Enhanced client satisfaction by leading targeted service improvement initiatives

• Managed seamless transitions and process migrations, maintaining stability and accuracy during change

Led a Quality Control team of 6 members responsible for data quality in Employee Data Management and Payroll across India, Australia, and New Zealand

• Ensured consistent execution of data integrity audits and adherence to process standards

• Served as the primary contact for quality delivery issues, feedback management, and issue resolution

• Strengthened end‑user relationships and drove initiatives to enhance overall user experience

• Reviewed reports and audit outputs for accuracy, compliance, and alignment with QC standards, implementing control measures as needed

• Worked as US Employee Data Management Associate