Tumpa Mukherjee
Dombivili (E)
Summary
Human resource professional with 19 years of experience in recruitment, background verification, onboarding, and shared services management. Expertise in leading teams, enhancing operational efficiency, and ensuring compliance across HR functions. Currently an associate manager at Accenture, specializing in stakeholder engagement and process governance. Demonstrated success in delivering high-quality recruitment services and improving candidate experiences. Results-oriented HR professional driving recruitment and onboarding processes to meet client expectations. Champions process governance and compliance, ensuring adherence to legal and ethical standards. Implements data-driven insights for performance evaluation and continuous improvement.
Overview
19
19
years of professional experience
Work History
Associate Manager – HR Operations for UKIA
Accenture
Mumbai
06.2022 - Current
- Lead end-to-end recruitment and background verification processes aligned with client policies.
- Govern recruiting services and BGC operations; approve LWIs and Job Aids to ensure process compliance.
- Monitors all operational processes and procedures to ensure that the processes are compliant and abide by legal regulations and ethical standards.
- Maintain OE documentation and drive initiatives for candidate satisfaction and process improvement.
- Delivered operational analytics and conducted team performance reviews to support strategic decision-making.
- Collaborate with global teams and stakeholders for continuous service enhancement.
- Manage vendor performance and relationships, focusing on service quality.
- Oversee team productivity, capacity management, and employee engagement.
- Assess existing capacity and develop operational plans and forecasts based on future demands.
- Assist in internal and external audits to ensure full compliance with regulatory and organizational standards.
- Transition of Recruitment Shared services team from onshore.
- Successful transition of medical provider from UK.
Specialist – HR Operations for UKIA
Accenture
Mumbai
09.2019 - 05.2022
- Executed onboarding and recruitment operations per client requirements and HR policies.
- Resolved data discrepancies in Workday, ensuring data integrity and system accuracy.
- Led performance management for team members and coordinated daily team operations.
- Developed Operational Excellence (OE) documentation and prepared monthly recruitment metrics.
- Delivered insights through reporting and data analysis to optimize service delivery.
- Led Workday HRIS implementation and supported acquisition integrations to streamline onboarding processes.
HR Shared Service
Accenture
Mumbai
05.2007 - 08.2019
- Data entry in Human Resource systems and tracking tools like SAP, Workday and LAT.
- Quality check for data entry generated within immediate team to ensure quality of deliverables.
- Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactions on Workday.
- Processing requests from employees via the Work Queue Management or common mailbox.
- Creating Employee ID’s by processing events like hire, rehire, transfer & position change in Workday.
- Prioritize activities to meet client deadlines and quality standards.
- Provide accuracy feedback to associates post quality audit.
- Pulling daily SLA and KPI reports and circulate in the team.
- Create monthly report for the team which consist of monthly metrics and scorecard of the team.
- Looking on the Productivity and Utilization of the team.
- Maintaining Attendance Tracker for the team.
- Create LWIs and Process Flow.
Education
Bachelor of Arts (B.A.) - English Honours
Jaipuria College
Kolkata01.2007
Higher Secondary (10+2) - Science Stream
ISC Board
Jamshedpur01.2004
High School -
ICSE Board
Jamshedpur01.2002
Skills
- Recruitment operations
- Background verification
- Onboarding processes
- Shared services recruitment
- Stakeholder management
- Team management and development
- Compliance and audit readiness
- Candidate experience management
- Reporting and analytics
- Recruitment strategy
- Compliance management
- Data analysis
- Performance metrics
- Stakeholder collaboration
- Process optimization
- Vendor management
- Capacity planning
- Operational excellence
- Candidate engagement
- Team leadership
- Quality assurance
- Service delivery
- Audit support
- Leadership skills
- Performance monitoring
- Strong communication
- Process implementation
- Performance improvement strategies
- Strategic planning
- Performance metrics evaluation
Custom Section
- Workday
- Workflow Management (WQM)
- SAP
- Taleo
- SilkRoad
- Leave Administrative Tool (LAT)
- Microsoft Outlook
- Microsoft Office (Excel, Word, PowerPoint)
Websites, Portfolios and Profiles
Tumpa Mukherjee
Disclaimer
I hereby declare that all the information provided by me in this resume is factual and correct to the best of my knowledge and belief.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Intermediate
B1
Interests
- Travelling
- Listening to music
- Cooking
Timeline
Associate Manager – HR Operations for UKIA
Accenture
06.2022 - Current
Specialist – HR Operations for UKIA
Accenture
09.2019 - 05.2022
HR Shared Service
Accenture
05.2007 - 08.2019
Bachelor of Arts (B.A.) - English Honours
Jaipuria College
Higher Secondary (10+2) - Science Stream
ISC Board
High School -
ICSE Board