JAYAKUMAR JG
Vellore
Summary
Highly motivated and professional Support Engineer with over 1 year of experience providing high-level support to senior executives. Proficient in linux/ windows server management and Exposure on DevOps tools such as Jenkins, Git, and Terraform and Basic Technical knowledge on EC2, IAM, and VPC. Possess exceptional communication and interpersonal skills with a proven ability to work and increasing overall reliability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1 Support Engineer
Maropost
Mohali
02.2022 - 11.2022
- Fine tuning Linux/Windows OS based on limits and other settings.
- Monitor the event alerts and notify to the concerned team.
- Assigning the tickets to the next level of escalation without SLA breach after investigating it initially.
- Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitoring the performance issues such as CPU. Memory utilization etc.
- User Management - Creating/Deleting access for the users and resolving access related issues.
- Initiating bridge call and involving 12 and 13 professionals for the P1 and P2 issues based on the process.
- Creating/Removing Snapshots of VMs in the sphere.
- Change request creation and follow up with management for approvals.
- Knowledge in ticketing tools like Servicenow.
Customer Support Executive
AGS Healthcare
11.2020 - 04.2021
- Process Payments and handle sensitive information securely.
- Address customer complaints and resolve issues.
- Manage email communications and follow-ups.
- Involving network team and working on the site and other network related issues.
- Managing the tickets without any SLA breach.
Education
Bachelor's Degree - Computer Application
C Abdul Hakeem College
Vellore01.2020
HSC -
Spark Matriculation High Sec School
Vellore01.2017
SSLC -
Spark Matriculation High Sec School
Vellore01.2015
Master of Arts - Computer Applications Development
University of Madras
ChennaiSkills
- Jenkins
- Git
- Terraform
- Organizational skills
- Time-management skills
- Communication skills
- Interpersonal skills
- Problem-solving skills
Certification
Certification in digital transformation program-Java enterprise apps and DevOps
Timeline
L1 Support Engineer
Maropost
02.2022 - 11.2022
Customer Support Executive
AGS Healthcare
11.2020 - 04.2021
Bachelor's Degree - Computer Application
C Abdul Hakeem College
HSC -
Spark Matriculation High Sec School
SSLC -
Spark Matriculation High Sec School
Master of Arts - Computer Applications Development
University of Madras
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