Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAYAKUMAR JG

Vellore

Summary

Highly motivated and professional Support Engineer with over 1 year of experience providing high-level support to senior executives. Proficient in linux/ windows server management and Exposure on DevOps tools such as Jenkins, Git, and Terraform and Basic Technical knowledge on EC2, IAM, and VPC. Possess exceptional communication and interpersonal skills with a proven ability to work and increasing overall reliability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

L1 Support Engineer

Maropost
Mohali
02.2022 - 11.2022
  • Fine tuning Linux/Windows OS based on limits and other settings.
  • Monitor the event alerts and notify to the concerned team.
  • Assigning the tickets to the next level of escalation without SLA breach after investigating it initially.
  • Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
  • Monitoring the performance issues such as CPU. Memory utilization etc.
  • User Management - Creating/Deleting access for the users and resolving access related issues.
  • Initiating bridge call and involving 12 and 13 professionals for the P1 and P2 issues based on the process.
  • Creating/Removing Snapshots of VMs in the sphere.
  • Change request creation and follow up with management for approvals.
  • Knowledge in ticketing tools like Servicenow.

Customer Support Executive

AGS Healthcare
11.2020 - 04.2021
  • Process Payments and handle sensitive information securely.
  • Address customer complaints and resolve issues.
  • Manage email communications and follow-ups.
  • Involving network team and working on the site and other network related issues.
  • Managing the tickets without any SLA breach.

Education

Bachelor's Degree - Computer Application

C Abdul Hakeem College
Vellore
01.2020

HSC -

Spark Matriculation High Sec School
Vellore
01.2017

SSLC -

Spark Matriculation High Sec School
Vellore
01.2015

Master of Arts - Computer Applications Development

University of Madras
Chennai

Skills

  • Jenkins
  • Git
  • Terraform
  • Organizational skills
  • Time-management skills
  • Communication skills
  • Interpersonal skills
  • Problem-solving skills

Certification

Certification in digital transformation program-Java enterprise apps and DevOps

Timeline

L1 Support Engineer

Maropost
02.2022 - 11.2022

Customer Support Executive

AGS Healthcare
11.2020 - 04.2021

Bachelor's Degree - Computer Application

C Abdul Hakeem College

HSC -

Spark Matriculation High Sec School

SSLC -

Spark Matriculation High Sec School

Master of Arts - Computer Applications Development

University of Madras

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JAYAKUMAR JG