Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayalaxmi Mallya

Bengaluru

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. I am passionate about delivering high-quality service and solutions that enable our internal teams to achieve their goals and optimize their performance . I have extensive experience in working whit various business applications support our Sales, Customer Success, Customer Support, Marketing, PM etc. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

18
18
years of professional experience

Work History

Sr.Manager, Buisness Applications Support

Zscaler
Bengaluru
04.2022 - Current
  • Solid background in CRM app ex : Salesforce with admin, customization, integration , data management
  • End to end support on various GTM/Sales related apps, Fintech Apps like Coupa, Also org wide used Learning Management systems etc.
  • Entire IT framework support , setup in ServiceNow
  • Delivered multiple projects within IT and across business with end to end execution
  • Lead team of 40 members that includes Analysts, leads and managers
  • Coached, mentored and trained team members in order to improve their job performance.
  • Regular performance reviews for team members.
  • Handled all IT apps vendor relationships by negotiating contracts and ensuring renewals etc.
  • Ensured compliance with regulatory requirements and industry standards.
  • Planned budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Orchestrated and lead team meetings to review business results and communicate new and ongoing priorities.

Manager, Business Applications Support

Zscaler
Bengaluru
05.2020 - 04.2022
  • Handled a team of 30 members
  • Support for all IT stack applications
  • Salesforce Admin, Configuration and Support
  • Yearly territory management setup, contract data management, CPQ/Quoting process
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Implemented process improvements, resulting an increase in operational efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Monitored staff performance and addressed issues.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Team Lead, Buisness Application Support

Zscaler
Bengaluru
04.2017 - 05.2020
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified opportunities for process improvements, implementing changes when required.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Analyst

Zscaler
Bengaluru
11.2015 - 04.2017
  • Handling the global process of territory validation
  • Working on testing of new tools for process improvements
  • Supporting sales teams for various process to the regions APAC, EMEA, AMER
  • Actively involved in the Data migration
  • Merging of Accounts, Contacts etc
  • Understanding of business processes and applicable software solutions
  • Creating ad-hoc reports for the management and submitting as weekly and monthly basis

Process Associate

ADP
Hyderabad
10.2006 - 02.2011
  • Adjudication/Validation of claims submitted by clients under their flexible spending account
  • Working on escalated cases received from business unit, solution center nd other teams under FSA (Flexible Spending Account)
  • Daily reporting to the business unit & team
  • Collecting summary of work from the team
  • Training the team members and new recruits

Education

MBA - HR - Correspodence

Osmania University
Hyderabad, TG
04-2009

Bachelor of Science - Computer Science

Kasturba Gandhi Degree College for Women
Hyderabad, TG
04-2006

Intermediate - Maths, Phyiscs, Chemistry

R.G.R Siddhanti College For Women
Hyderabad, TG
04-2003

High School Diploma -

Keyes High School For Girls
Hyderabad, TG
04-2001

Skills

  • Budget Oversight
  • Partnership Development
  • Talent Development
  • Market Analysis
  • Resource Allocation
  • Strategic Planning
  • Data-driven decision-making
  • Cross-Functional Communication
  • Operations Management
  • Cross-functional team leadership
  • Systems implementation
  • Schedule Management
  • Project tracking
  • Technical Support
  • Root Cause Analysis
  • Project development
  • Project Planning
  • Coaching and Mentoring
  • Application support
  • Data Compiling
  • Business Analysis
  • User Acceptance Testing
  • Requirements Gathering
  • Logistics Management

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Konkani
Proficient (C2)
C2

Timeline

Sr.Manager, Buisness Applications Support

Zscaler
04.2022 - Current

Manager, Business Applications Support

Zscaler
05.2020 - 04.2022

Team Lead, Buisness Application Support

Zscaler
04.2017 - 05.2020

Analyst

Zscaler
11.2015 - 04.2017

Process Associate

ADP
10.2006 - 02.2011

MBA - HR - Correspodence

Osmania University

Bachelor of Science - Computer Science

Kasturba Gandhi Degree College for Women

Intermediate - Maths, Phyiscs, Chemistry

R.G.R Siddhanti College For Women

High School Diploma -

Keyes High School For Girls

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Jayalaxmi Mallya