Jaya Naga Lalitha Vakkapatla
Hyderabad
Summary
Dedicated process executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate
Intouchcx
Hyderabad
06.2025 - 08.2025
- Supported customer and order-related queries through chat while adhering to professional etiquette and company policies.
- Educated customers on newly launched products and promotional offers, providing clear and detailed information.
- Performed upselling and cross-selling of products, while accurately updating records in the database.
Senior Associate
First Source Limited
Hyderabad
02.2024 - 04.2025
- Provided customer support for the international chat process (U.S.) by addressing troubleshooting, technical, and billing-related issues.
- Executed up-selling and cross-selling strategies, contributing to business revenue.
- Facilitated the creation of a new service and the transfer of services to new locations, ensuring a seamless customer experience.
- Handled complaints with empathy and provided effective solutions to ensure satisfaction.
Process Executive
Cognizant Technology Solutions
Hyderabad
07.2022 - 08.2023
- Worked in content moderation, mapping processes for Google, ensuring the accuracy and authenticity of map listings.
- Verified business details, including contact numbers, email IDs, websites, and names, to maintain data integrity.
- Reviewed and validated client information to improve the reliability and user trust of Google Maps services.
Process Executive
Infosys BPM Limited
Banglore
08.2021 - 07.2022
- Worked in Offer Letter Generation (OLG) across four processes: Updates, Document verification, Extension, and Offer Releasing.
- Verified candidate documents against state-wise eligibility criteria with high accuracy.
- Managed and processed over 120+ recruitment-related emails daily to ensure timely communication and workflow efficiency.
Education
SSC - SSC
Bhashyam Public School
Bhimavaram04-2016
Plus 2 - Mpc
Aditya Junior College
Bhimavaram03-2018
Bachelor of Science - Statistics
Aditya Degree College
Bhimavaram11-2021
Skills
- Content moderation and data verification
- Customer support and relationship management
- Effective communication skills
- Time management strategies
- Active listening techniques
Affiliations
- Drawing
- Reading books
- Singing
- Watching Mahabharatham
Languages
Telugu
First Language
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
- Cisco certification in C language
- Aptitude test certification in Planet Spark
Declaration
- I affirm that the information provided in this resume is accurate and complete to the best of my knowledge.
Timeline
Senior Associate
Intouchcx
06.2025 - 08.2025
Senior Associate
First Source Limited
02.2024 - 04.2025
Process Executive
Cognizant Technology Solutions
07.2022 - 08.2023
Process Executive
Infosys BPM Limited
08.2021 - 07.2022
SSC - SSC
Bhashyam Public School
Plus 2 - Mpc
Aditya Junior College
Bachelor of Science - Statistics
Aditya Degree College