Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA RANI MANUKONDA

.
Bhimavaram

Summary

Experienced and reliable professional with over four years of expertise in student services, customer support, and content moderation. Demonstrated ability to manage end-to-end student application processes, verify financial and academic documentation, and maintain high standards of communication across email and phone channels. Known for being adaptable, organized, and a quick learner, with a strong commitment to accuracy, service quality, and team collaboration in fast paced environments.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Senior Associate

GUS Education
08.2023 - 07.2025
  • Processed student applications, including eligibility and financial documentation.
  • Verified documents for compliance, and ensured accuracy before approval.
  • Provided regular updates to students via email, and resolved queries with clients via call.
  • Trained new hires on workflows, tools, and quality handling.
  • Maintained turnaround time (TAT) and quality metrics consistently.

Associate – Customer Support (Email & Chat)

Sutherland
05.2022 - 07.2023
  • Delivered technical and non-technical support via email and chat channels.
  • Resolved service issues while meeting SLA requirements.
  • Maintained ticketing records and followed up with customers as needed.

Content Reviewer – YouTube Process

Wipro Limited
03.2020 - 03.2022
  • Reviewed user-generated video content to ensure compliance with YouTube policies.
  • Flagged inappropriate or non-compliant material and maintained audit logs.
  • Contributed to platform safety by ensuring consistent content standards.

Education

B.Tech - Electronics and Communication Engineering

CJITS
Jangaon
01.2015 - 01.2019

Intermediate - MPC

Triveni Junior College
Narsampet
01.2013 - 01.2015

SSC -

St. Mary's High School
Narsampet
01.2012 - 01.2013

Skills

  • Application review management

  • Email & Chat Support

  • Content Moderation

  • Document verification expertise

  • Client Communication (Email/Call)

Timeline

Senior Associate

GUS Education
08.2023 - 07.2025

Associate – Customer Support (Email & Chat)

Sutherland
05.2022 - 07.2023

Content Reviewer – YouTube Process

Wipro Limited
03.2020 - 03.2022

B.Tech - Electronics and Communication Engineering

CJITS
01.2015 - 01.2019

Intermediate - MPC

Triveni Junior College
01.2013 - 01.2015

SSC -

St. Mary's High School
01.2012 - 01.2013
VICTORIA RANI MANUKONDA.