Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Branch Sales Manager
HDFC BANK LTD
Mumbai
07.2021 - Current
Managed branch sales, customer service, finances, and recordkeeping.
Resolved customer complaints to maintain high level of satisfaction.
Analyzed financial statements to identify cost control initiatives.
Worked directly with customers and associates to handle internal and external complaints and objections.
Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Sales Manager
SBI CAP SECURITIES LTD
Mumbai
12.2019 - 07.2021
Co-ordinate with (State Bank of India's 42 Branches) operation team and ensure timely closure of account opening
Managing Team of 4 Relationship Officers and Generate prospective Leads and Source Liability product from the open market
Improved sales processes to streamline customer acquisition and on-boarding strategies
Come up with new ideas and innovative things to increase Liability product Business
Regular interaction / Co-ordination with Bank Relationship Managers to ensure after sales service
Regular contact with HNI clients through weekly/monthly calls
Accessing Feedback and suggestion from customers for improvement
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Sales Manager
ICICI BANK LTD
Mumbai
12.2012 - 11.2019
Previously handling the 6 branches and Leading team with 10 Sales officers
Managing team productivity and high value sourcing
Managing privilege (Pvt Ltd, Ltd & Trade) sourcing at minimum 50% of the total
Great Team Handling skills which helped the Department in maintaining load balancing in routine work
Effective and positive attitude towards work to meet deadlines for any given task
Solution in Business lending in terms of Overdraft, cash credit facility, Pre and post shipment funding to the exporters and making primary banker, stickiness
Looking for not only acquisition but to do solution selling for Self Employed Segment
Enhancing due diligence, compliance and KYC adherence in sourcing
Allocating targets of all products across branch banking(Life Insurance,Loans,SIP,Savings account,General Insurance, RD, FD...etc.)
Education
B.COM -
Shivaji University
HSC - undefined
Pune Board
SSC - undefined
Pune Board
Skills
Microsoft OfficeInternetFinacle and All Banking applications
Team development
Sales processes
Solution selling
Additional Information
Qualified many contests in ICICI Bank and awarded.
Awarded from zonal head for Business Banking-CA pan India contest.