Senior Project Associate at Indegene with expertise in Agile project management and client relationship development. Led digital initiatives, achieving a 98% on-time delivery rate and significantly improving team performance. Proficient in risk management and leadership, ensuring successful project outcomes in demanding environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Project Associate
Indegene
Bengaluru
09.2021 - Current
Achieved 98% on-time delivery rate across all projects, contributing to a 12% reduction in approval cycle time.
Led end-to-end delivery of pharma digital projects, including websites and eDetailers across global markets.
Managed cross-functional teams of 8+ members, driving an 18% increase in sprint velocity.
Facilitated Agile ceremonies to promote predictable and transparent project delivery.
Collaborated with Product Owners to prioritize backlogs and define critical business features.
Owned project plans and risk registers for portfolios valued over $6M annually.
Ensured compliance with regulatory-driven change requests and Veeva Vault requirements.
Developed Jira dashboards and KPIs to improve leadership visibility and support decision-making.
Account Manager
Deluxe Entertainment Services
Bengaluru
09.2017 - 07.2021
Owned end-to-end client servicing and program delivery for global entertainment clients, handling multiple digital initiatives simultaneously.
Defined budgets, timelines, and scope for projects valued up to $1M, ensuring financial and operational control.
Conducted weekly status reports and executive reviews, enhancing client confidence and visibility.
Managed and trained 3 account coordinators, fostering knowledge sharing and supporting career progression.
Partnered with technical and creative teams across regions to ensure on-brand delivery of assets within deadlines.
Introduced dashboard-based delivery tracking for project health, later adopted company-wide as a standard.
Received the Excellence Award for consistently exceeding delivery expectations.
Won the Biggest Jump Award for successfully managing a complex transition project under tight deadlines.
Earned the Small Steps to Change Award for workflow innovation that improved delivery efficiency.
QC Engineer
Digicaptions India PVT LTD
Bengaluru
09.2015 - 08.2017
Improved defect detection rates by 25% through checklist redesign and automation initiatives.
Conducted root cause analysis for recurring issues, cutting overall rework by 20%.
Collaborated with delivery teams to align QC standards with client specifications and audit guidelines, ensuring compliance and quality assurance.
Designed and implemented quality control frameworks for entertainment projects, enhancing accuracy in subtitling, dubbing, and digital assets.
Enhanced project throughput by reducing turnaround time by 15%.
Created QC training material adopted by new team members to facilitate onboarding and knowledge transfer.
Technical Support Engg.
Infinite Computer Solutions
Bengaluru
09.2013 - 08.2015
Delivered hardware and software support for enterprise clients, resolving technical issues to meet SLA requirements.
Provided L1/L2 support for mission-critical applications, escalating issues to minimize downtime.
Improved customer satisfaction scores by streamlining first-contact resolution.
Developed a knowledge base of recurring issues, reducing repeat incidents by 30%.
Education
Executive Post Graduate Program - Business Analytics
LIBA
Bengaluru
01.2022
Bachelor of Engineering - Computer Science
VTU
Bengaluru
01.2013
Skills
Project management
Agile & Scrum
Digital launches
Pharma Compliance
Stakeholder engagement
Client management
Risk management
Risk management
Jira
Confluence
Power BI
MS Office
Leadership
Team Development
Coaching
Risk management
Certification
Certified Scrum Master, Scrum Alliance, 09/12/27
PMP Certification, Skill Logic
Personal Information
Title: Project Manager
Timeline
Senior Project Associate
Indegene
09.2021 - Current
Account Manager
Deluxe Entertainment Services
09.2017 - 07.2021
QC Engineer
Digicaptions India PVT LTD
09.2015 - 08.2017
Technical Support Engg.
Infinite Computer Solutions
09.2013 - 08.2015
Executive Post Graduate Program - Business Analytics