Ratul Sarkar

• Facilitated communication between internal personnel, clients for project cohesion and accelerated progress by continually reviewing performance, project timeline
• Performed time motion study for Hyperlocal Swiggy Instamart operation and reduced order to pick to bill time from 6 minute to under 2.30 minutes
• Successfully lead and completed multiple SCM projects within deadlines without sacrificing quality and cost.

• Performed in-depth analysis on unloading and loading detention of vehicle for 300+ key customers to create an approval matrix for assigning new vehicle to customer, resulting reduction in detention time.
• Performed pricing analysis for preparing new RFQ required for bidding process in new business acquisition

• Responsible for all orders- starting from the order is logged to the ERP until it is delivered to the customer.
• Supervise inventory management and control processes, including stocking, and warehouse management.
• Analyzed monthly freight and packing cost resulted decrease in overall freight and packing cost by 10 %
• Assisted established management staff with operational oversight, business development and process improvement strategies
• Managed over 50 calls per day and serviced customers and developed collaborative relationship at all levels including top
  management
• Successfully supervised and implemented new warehousing ERP system of two key accounts.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Resolved escalated concerns using professionalism and understanding of all facets of issue.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
• Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
• Strategically coordinated operations according to
  objectives and capabilities, effectively allocating
  resources to meet demands

• Visited and attended multiple SHGs operated by women and suggested the leaders ways to keep the operations running effectively and efficiently
• Interacted with more than 150 tribesmen and women on 24 days of village stay and attended 8 public forum meeting to encourage them to actively participate in public forum
• Ground level research to understand the current scenario of participation and decision making by Baiga tribes people in different public forums.

• Comprehensively digitized mortgage documents of US citizen to create an database for US client Core-Logic.
• Effectively processed over 80 documents per shift such as warranty deed, reverse mortgage, assignment of mortgage, Release of mortgage, revolving line of credit document on time.
• On spot checking, validation and rectification of data captured by data entry operator for quality assurance.

• Identified, scrutinized and accepted transactions from onboard clients, ensuring efficient processing of all transaction like Demand draft, RTGS, NEFT, Stop Payment request, etc.
• Effectively Managed inward and outward activities and kept track of over 150 transaction carried throughout the day at Citibank Kolkata Corporate CMS Department.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Helped customers prepare documents required to complete transactions and
  process requests.