Vivek Yadav
Pune
Summary
Experienced and professional Project Manager with a proven record of accomplishment of leading teams to successfully deliver multimillion-dollar projects. Skilled in achieving optimal quality outcomes, with a strong focus on coordinating and managing a large team, ensuring efficient budget allocation and analysis. Expertise in global multi-functional stakeholder management enables consistent achievement of project objectives under strict timelines.
Overview
8
8
years of professional experience
Work History
Senior Project Associate
Indegene Limited
05.2021 - Current
- Accountable for executing and maintaining high revenue for the engagement with facilitated collaboration with 20+ external stakeholders across US, APAC, EU & LATM region
- Led the planning and execution of multiple programs and projects, ensuring adherence to timelines, budgets, and quality standards
- Developed and maintained project plans, schedules, and budgets, tracking progress, and providing regular status updates to stakeholders
- Managed project risks and issues, identifying and mitigating potential roadblocks to ensure successful project delivery
- Collaborated with cross-functional teams, including business stakeholders, technical teams, and vendors, to ensure alignment and successful project outcomes
- Ensured compliance with organizational policies, procedures, and standards, including adherence to project management methodologies and best practices
- Implemented Agile methodologies to enhance project efficiency and team collaboration
- Accountable for putting in place and upholding high compliance standards (keeping track of SLAs and KPIs) throughout organizational processes and expanding engagements by using best practices
Customer Service Associate
Amazon Development Center
04.2016 - 06.2019
- Worked for different team supporting Customer Abuse Prevention, Amazon Pay, Search & Rescue for Amazon India and US marketplace
- Oversaw the resolution of customer issues through various channels (tickets, chat, email, phone)
- Identify and measure metrics for customer support teams (CSAT (Customer Satisfaction), Response and Resolution Time)
- Achieved consistently prominent levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a prominent level of product knowledge, providing accurate information to customers
Internship
Kantar
04.2020 - 06.2020
- Collected qualitative and quantitative data through primary and secondary research showing the health-apps and accessories: awareness and purchase intention during pandemic
Education
PGDM - Operations Management
Alliance School of Business
Bengaluru, Karnataka01.2021
BE - Computer
JSPM Imperial College of Engineering & Research
Pune, Maharashtra01.2015
Skills
- Project Management
- Vendor Management
- Risk Management
- Stakeholder Management
- Pre-Sales Support
- Project Costing and Budgeting
- Proposal Creation
- Power BI
Accomplishments
- Risk Manager Award (Runner up), 2023-2024
- Hitting the Mark (April 2024, July 2024)
- Make it Happen, May 2023
Summer Internship
Kantar, 04/01/20, 06/30/20, Collected qualitative and quantitative data through primary and secondary research showing the health-apps and accessories: awareness and purchase intention during pandemic.
Hobbies and Interests
- Table Tennis
- Basketball
- Cricket
- Traveling
Languages
Advanced, Advanced
Timeline
Senior Project Associate
Indegene Limited
05.2021 - Current
Internship
Kantar
04.2020 - 06.2020
Customer Service Associate
Amazon Development Center
04.2016 - 06.2019
PGDM - Operations Management
Alliance School of Business
BE - Computer
JSPM Imperial College of Engineering & Research
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