JAYANTI CHAUHAN
Summary
Experienced Human Resource Outsourcing (HRO) Associate with over three years of specialized expertise in the Human Resource Functions (HRFs) domain. Proven track record in managing global HR operations for a leading international bank across APAC, EMEA, and NA regions. Demonstrated excellence in communication, consistently delivering high-quality service and maintaining customer satisfaction by effectively resolving inquiries and addressing complaints. Skilled in organizational accounting and adept at people management. Seeking to leverage my comprehensive communication and leadership abilities to contribute to the success of your organization and drive exceptional outcomes.
Overview
3
3
years of professional experience
Work History
On Floor Supervisor/ HR Support Associate
Wipro Pvt Ltd
Gurgaon
04.2021 - 05.2024
- Oversee payroll and human resource outsourcing (HRO) operations, providing essential support on related concerns
- Processed and worked on onboarding and offboarding tasks from hire to retire
- Promoted to on-floor supervisor; manage team to maintain service level agreements (SLAs) and ensure high quality standards
- Handled ticketing and reporting tasks, ensuring swift resolution of issues within SLA parameters
- Assumed responsibility for shift management during manager absences, maintaining seamless operational continuity
- Address client escalations and manage internal and external employee relations cases effectively
- Conducted dissatisfaction (DSAT) audits and call evaluations to identify root causes and implement corrective measures
- Develop and deliver training programs and refreshers to meet specific team needs and enhance performance
- Monitor and report on team performance, driving continuous improvement and efficiency
- Certified Health and Welfare Benefits Administrator; processed participant data and managed billing inquiries for US employees
- Administer life events, conduct audits, and ensure compliance and accuracy in case handling
- Regularly interact with the team through connections meetings, providing coaching and feedback to foster development.
Education
Bachelor of Commerce -
University of Delhi
01.2020
Intermediate -
SKV Janakpuri
01.2018
Skills
- Payroll US and Canada
- HRO
- HR Operations Management
- Service Level Management
- Ticketing Systems and Reporting
- Shift Management
- Client Escalation Handling
- Audit and Compliance
- Training and Development
- Performance Monitoring
- Benefits Administration
- Problem Resolution
- Communication
- Leadership and Coaching
Personal Information
Title: Human Resource Outsourcing Expert
Languages
- English
- Hindi
Timeline
On Floor Supervisor/ HR Support Associate
Wipro Pvt Ltd
04.2021 - 05.2024
Bachelor of Commerce -
University of Delhi
Intermediate -
SKV Janakpuri
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