Jayanti Dutta

• Contribute expertise to the DCT Compilation Team, improving team capabilities and service offerings in U.S immigration processes
• Assemble and verify documentation for various U.S work visa applications, ensuring accuracy and adherence to standardized checklists
• Validate document formats, ensure legibility, and scrutinize signatures on forms and letters for correctness
• Confirm the completeness of all required documentation in compliance with application specifications
• Led and managed file transfer for processes for client onboarding and de-boarding, coordinating with teams and clients to ensure timely, accurate document exchange, data integrity, and efficient workflow, I ensured seamless transitions and compliance with guidelines while meeting project deadlines
• Mentor and guide team six members, fostering a collaborative work environment and enhancing individual and team performance

Key Achievements:

• Led the file transfer project for onboarding Continental as a client, successfully onboarding 694 assignees and approximately 1,000 dependents for immigration services. Completed the majority of the tasks within 4 weeks with a team of 10 members
• Took on additional responsibility for overseeing and managing the FND/FNQ process and DCT for 8 weeks, ensuring smooth operations during team restructuring

• Compliance and Advisory Services: Provided end-to-end support for short-term business travel (STBT) cases, including assessing immigration requirements, reviewing travel documentation, and ensuring compliance with international immigration laws and firm policies
• Stakeholder Coordination and Process Optimization: Coordinated with global mobility teams, local immigration experts, and business leaders to ensure seamless processing of travel cases
• I implemented process improvements and leveraged technology to enhance operational efficiency, thereby reducing turnaround times and maintaining adherence to KPIs and SLAs
• Client Engagement and Knowledge Sharing: Actively engaged with clients and internal stakeholders, providing insights and training on immigration protocols and compliance requirements
• I provided support for the onboarding of new clients and team members, fostering a collaborative environment and ensuring the consistent delivery of high-quality services

Key Achievements:

• Took over the management of the SLA report, previously handled by a separate reporting team, and streamlined the process within my team, reducing man hours from 4 hours per day to 2 hours per day

• Achieved swift resolution of customer complaints, reducing response times significantly and cutting written complaints by over 35% through meticulous case analysis and process optimization
• Spearheaded skill gap analysis and targeted training for front-end teams, enhancing service quality and first-contact resolution rates