Jayanti Samocha

• Visited to Spain (Barcelona) With Biggest Group of 2009 from 3rd May till 7th May’10 (Incentive Group)
• Started Working as CRE - Customer Executive in “ MY INDIA – MY WAY ’ - Domestic Holiday team.
• Support & Motivate Sales Team to generate More Business
• Obtain Feedback from Maximum travelers
• Ensure Maximum Comfort / Resolve Problem on tour ( if incase) to all the passengers
• Ensure all the queries to be replied on same day
• Making daily Sales Report updated by Operation Team
• Making daily query Report
• Every booking Profitability report
• Ensure all the team member use same templates for MIS Report/ Quotations Supplier communication and sales handover
• Responsibilities towards bringing all the Hotels / Supplier / Airline on Credit Terms
• Responsibilities towards Making all india total Room night report
• Ensure we make standard company profit in every booking
• Contracting & Negotiating Rates with Hotel & Suppliers
• Making Comparison With Competitors Products
• Updating branches about new products and packages.

Year 2018 - 2023 - General Manager.

• Head GIT Operations - Group Series -
• Heading team with 8 Members , Ensure Operating each departures with Adequate profit.
• Smooth handling , Zero Complain with Maximum Positive feedback.
• Managing Tour Manager travel , On ground Execution & Planning.
• Monthly Profit Margin Control
• Timely Invoice collection , GST clearance and Vendor payment clearance.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Trained, coached and mentored staff to support smooth adoption of new in Business , Newgen , Canvas & ICONIC Program.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels. monthly Profitability Control.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Achievement - New Project - Sports Ministry Government Project - Khelo India - Youth Affair Ministry.

1. Khelo india Haryana Games - Handling and Managing all VVIP Guest handling , Arrival , Lounge MAnagement , Ensure Smooth handling at Dinning area.

2. Khelo India - Madhya Pradesh - Lead Catering team

• Leading Catering team of all 13 Venues across state.
• Advance team - identifying Area , Open space for Kitchen Set-up.
• Connect with DM , Collector & Sports Ministry for permission to installed Kitchen set-up , Electricity supply , Water Supply , Waste Management & Cleanliness of area during event.
• Ensuring maximum Security around Kitchen area, connect with Local SP during event.
• Managing enough manpower during event at each dinning area , 6 dinning space , lounge.
• Ensuring each Game Venue - FOP area has enough Water supplier, running tea -coffee & snacks.
• Managed almost 40,000 Participant including Athelet , Support Staff , TO, Official , VVIP , LOC etcc.
• Finalizing Menus in consultation with Nutrient authorized by Sports Ministry.
• Maintain Daily Menus is followed timely and same as per items finalized at each location.
• ensure daily count is maintain , food testing is done by Health Officer assigned at each Venue /dinning area.
• Managed to serve almost 1.20 Lacs meals during Event
• Regular Vidoes , feedback from Athelets , coaches are shared with Government Authority.
• Daily Meeting & Discussion during game with PS , DM , Collector to ensure event is running smoothly.

Khelo India - UttarPradesh 25th May - 2023 till 3rd June'2023 - Lead Catering team

• Leading Catering team of all 13 Venues across state.
• Advance team - identifying Area , Open space for Kitchen Set-up.
• Connect with DM , Collector & Sports Ministry for permission to installed Kitchen set-up , Electricity supply , Water Supply , Waste Management & Cleanliness of area during event.
• Ensuring maximum Security around Kitchen area, connect with Local SP during event.
• Managing enough manpower during event at each dinning area , 6 dinning space , lounge.
• Ensuring each Game Venue - FOP area has enough Water supplier, running tea -coffee & snacks.
• Managed almost 60,000 Participant including Athelet , Support Staff , TO, Official , VVIP , LOC etcc.
• Finalizing Menus in consultation with Nutrient authorized by Sports Ministry.
• Maintain Daily Menus is followed timely and same as per items finalized at each location.
• ensure daily count is maintain , food testing is done by Health Officer assigned at each Venue /dinning area.
• Managed to serve almost 1.70 Lacs meals during Event
• Regular Vidoes , feedback from Athelets , coaches are shared with Government Authority.
• Daily Meeting & Discussion during game with PS , DM , Collector to ensure event is running smoothly.

• Kings I Ltd, As a Sr.Executive Product & Development in Domestic, Sr.Manager & Sr.General Manager, Worked as Sr.Executive - Products & Development - Bharat Deko
• Contracting & Negotiating Rates with Hotel & Suppliers
• Handling FIT & GIT Costing of All India Basis
• Making New Products for Domestic (Bharat Deko )
• Working on Brochure of Bharat Deko
• Making Comparison With Competitors Products
• Updating branches about new products and packages
• Handling Conference & Groups
• Completed Mice Brochure - Bharat Deko - 2008
• Ability to work in a fast paced, team oriented and entrepreneurial work environment
• Ability to interact with all levels of management
• Strong communication, partnering and relationship skills
• Maintain positive relationships with Clients, Suppliers, and fellow employees

• Travels, as Sr.Executive Product & Sales Inbound & Domestic Tour from 3rd Nov’
• Participated in two international travel & Trade fair as

• Vice President, Handling inbound inquiry
• Making Costing & Tour packages for Domestic Website
• Making Costing & Tour packages for Inbound Market
• Handling Inbound Fit & Groups coming to India
• Handling All Over India Grayline Operation & Sales
• Handling European, U.A.E & South Africa Market
• Concentrating more on products and sales of department
• Responsible for all the Domestic & Inbound Products to upload on website and to Change as per the Season
• Negotiating with Hotels & Transporters for package & Special rates
• Making seasonal packages and circulating to branches
• Handling web queries and response to clients
• Handling all the Back office work of Vancouver and U.K Branches
• Making daily reports of counter sales
• Updating branches about new products and packages
• Escorting Domestic Tours
• Handling Conference & Groups
• Helping Trainee for Making Costing, Itinerary & Tour Packages.

• Resolved complaints to satisfy customers and encourage future transactions.
• Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
• Generated new and repeat sales by offering timely product, service, and technical information.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.

• Handling domestic Counter
• Reporting to Dy.General Manager
• Making Costing & Tour packages for TCI’S Website
• Inbound Booking
• Handled Cruise Embarking & Disembarking Services
• Handled Groups and Events
• Handling Walk-in on counter, Interdepartmental booking & Travel agent
• Negotiating with Hotels & Transporters for package & Special rates
• Making seasonal packages and circulating to branches
• Handling web queries and response to clients
• Making daily reports of counter sales
• Updating branches about new products and packages
• Escorting Tours
• Helping Trainee for Making Costing, Itinerary & Tour Packages.

• Handling domestic Counter
• Reporting to Director
• Handling Corporate & Travel Agent Sales
• Handling Domestic Tours Sales & operation of counter Fit, travel agent
• Negotiating with Hotels & Transporters for packages & group deals
• Making seasonal packages and circulating to branches
• Handled Domestic Groups
• Preparing itinerary for individuals & Group Costing
• E-ticketing
• Escorting Tours