Jayashankar Pillai
Adoor
Summary
Dynamic Works Manager at Popular Vehicles & Services LDT, adept at enhancing operational efficiency and customer relations. Spearheaded KPI analysis and implemented Kaizen methodologies, resulting in improved service processes and increased profitability. Cultivated a skilled workforce through targeted training, ensuring adherence to safety standards and fostering a culture of accountability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Works Manager
popular vehicles & services LDT
Calicut
12.2023 - Current
- Boosted customer satisfaction through effective feedback management and prompt resolution of service issues.
- Enhanced workshop efficiency, leading to increased profitability and reduced operational costs.
- Streamlined service processes to decrease turnaround time and improve overall workflow.
- Facilitated technician training programs, cultivating a highly skilled and knowledgeable workforce.
- Conducted regular KPI analysis, implementing corrective actions for continuous service enhancement.
- Directed and motivated service staff, fostering high performance and accountability within the team.
- Ensured adherence to safety standards and Maruti Suzuki’s quality protocols, maintaining a safe work environment.
Education
Bachelor of Science - Mechanical Engineering CGPA 7.07
Mangalam College of Engineering
Kottayam07-2023
Skills
- KPI analysis
- Operational efficiency
- Metrology tools operation
- Kaizen and lean methodologies
- 5S principles
- Customer relations
- Non-destructive testing
- Safety compliance
- 5S principles
- Customer relations
Accomplishments
- Awarded best management trainee during my training period at popular vehicles and service LTD
- Published project as a paper in SMT journals
- Served as secretary of the Metals Organization, organizing and coordinating events, workshops, and technical lectures to enhance student engagement and industry connections
Certification
- Electrical vehicles
- Autocad 2D
Reference
- Vasu Grandhi (territory service manager Maruti Suzuki )
Timeline
Works Manager
popular vehicles & services LDT
12.2023 - Current
Bachelor of Science - Mechanical Engineering CGPA 7.07
Mangalam College of Engineering
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