Jayasimha R

ighly motivated and energetic professional with IT Service and Client facing experience. Has a passion for learning new roles and technologies. Take pride in being able to contribute effectively as an induvial or as a team member. My quick learning skills and ability to keep up with the new updates make me a great resource for questions or assistance regarding the process.

Managed a team of members and Scheduled employees for On-call.

Analyzed the Change request that's been submitted by Technical Team.
Handle CAB, WSR calls with Stake holders.
Performance of my team was consistently in the top quartile with effective coaching and follow-up.

Scholars in strategic management and supply chain management have also noted the role of these governance mechanisms in case of B2B conflicts.

Handling calls, email to fulfill the requirements for B2B and clients. Work on the tickets in Q. Follow back up with the tickets, schedule meetings with clients if in case hit in production. Maintain clear records for the tickets which have been resolved and closed. these governance mechanisms in case of B2B conflicts

Worked for Process “OPTUS TELECOM” (dealt with sales and customer support). Designation: Digital Interaction Executive.

1) Live interaction with the US, UK and Australian customers chat, calls and emails.

2) (Sales, online shopping placing an order, Hotel bookings).