Summary
Overview
Work History
Education
Skills
Accomplishments
Toolknowledge
Personal Information
Awards
Projects
Declaration
Timeline
Generic

Jayasree Rajkumar

CHENNAI

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

3
3
years of professional experience

Work History

Team Leader WFM/MIS

Teleperformance
Chennai
04.2023 - Current
  • Started as an RTA executive, well-mannered monitoring and fulfillment of the interval-wise requirement.
  • Well-versed in capacity planning and forecasting.
  • Partially worked as a scheduler for the planning.
  • Excelled in managing information and preparation of the invoice.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.

WFM ASSOCIATE

HCL Technologies
CHENNAI
04.2021 - 02.2023
  • Well versatile in WFM Contact Centre for time utilization, occupancy, schedule adherence, shrinkage, AHT, capacity planning, scheduling, and monitoring.
  • Recognize and initiate the escalation process to notify the deviations on various WFM metrics and initiate appropriate tactics to maintain service levels.
  • Managing the schedule changes and skill changes, and recommending operations leads to conduct feedback/coaching sessions and trainings.

Education

B.E - Electronics and communication Engineering

Alpha College of Engineering
Chennai
04-2020

XII - Biology And Maths

Seethe Kingston Matric Hr Sec School
Chennai
05-2016

X -

Seethe Kingston House Matric Hr Sec School
Chennai
05-2014

Skills

  • Team Supervision
  • Goal Setting
  • People Management
  • Work Planning and Prioritization

Accomplishments

  • Captain of my school ball-badminton team during 2013.
  • Enthusiastically participated in all the cultural events.
  • Awarded highest CGPA in department level during April/May 2017.

Toolknowledge

  • NICE WFM
  • BAT-BAT2
  • MS-Office
  • MATLAB / TURBO C
  • Playvox, Query runner tool and Maetro QA

Personal Information

Date of Birth: 04/09/1998

Awards

  • Got "EXTRAMILE" award in AMJ 2022.
  • I got a lot of positive feedback and appreciation from the customers/business.
  • I was awarded as a Star performer in the H2 Awards.

Projects

MINI PROJECT UG: 1- Traffic light control. 

updatingOJECT UG: 2- Brain tumor detection using CNN algorithm and updation of IOT.

Declaration

I do hereby declare that the above information is true to the best of my knowledge.

Timeline

Team Leader WFM/MIS

Teleperformance
04.2023 - Current

WFM ASSOCIATE

HCL Technologies
04.2021 - 02.2023

B.E - Electronics and communication Engineering

Alpha College of Engineering

XII - Biology And Maths

Seethe Kingston Matric Hr Sec School

X -

Seethe Kingston House Matric Hr Sec School

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Jayasree Rajkumar