Jay Govind Mahato
New Delhi
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Project Management Analyst (PMO)
Accenture Solution Pvt. Ltd.
Gurugram
08.2017 - 08.2026
- Streamlined vendor onboarding processes and documentation, enhancing integration speed and accuracy.
- Analyzed financial statements, invoices, purchase orders, and contracts, ensuring accuracy prior to payment processing.
- Developed project status reports and presented findings to management teams.
- Collaborated with hiring managers to support new employee transitions.
- Led service delivery team to enhance operations and maintain high-quality service.
- Assisted customers with product inquiries and resolved service-related issues.
- Trained new staff on company policies and customer service best practices.
- Facilitated stakeholder meetings to gather requirements and feedback, aligning project goals with stakeholder expectations.
- Managed vendor relationships to ensure compliance with contractual agreements.
- Developed training materials for onboarding new vendors and staff members.
- Implemented process improvements to enhance operational efficiency in vendor management.
- Filed and maintained vendor records in accordance with established guidelines.
- Analyzed project data to identify trends and provide insights.
- Prepared project documentation and reports for stakeholders.
- Supported risk management efforts by identifying potential challenges.
- Identified areas where process improvements could be implemented in order to streamline operations across departments involved in project execution.
- Drafted comprehensive documentation outlining best practices for future reference when executing similar projects in the future.
- Tools Used: Ariba, SAP Fieldglass, Coupa, SmartTrack, Salesforce, Ticket Management System, Service Now, CRM Workday, Data Studio, Google workspace, Office 365.
Billing Specialist
Convergys India Pvt. Ltd.
Gurugram
08.2013 - 07.2017
- Processed customer billing inquiries accurately and with attention to detail.
- Coordinated payment collections and reconciled customer accounts to maintain account integrity.
- Trained staff on best practices for customer service and retention techniques.
- Developed strategies to enhance customer retention and engagement.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Diagnosed technical issues in systems and equipment to ensure operational continuity.
Customer Service Representative
Magus Customer dialog
New Delhi
05.2011 - 12.2011
- Responded to customer inquiries via phone and email promptly.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about product features and benefits clearly.
Education
Bachelor of Science - Botany
Deshbandu College Delhi University
New Delhi06-2014
Skills
- Vendor management
- Vendor onboarding
- Contract compliance
- Financial analysis and reporting
- Payment reconciliation
- Billing efficiency
- Service delivery excellence
- Supply chain optimization
- Project methodologies
- Retention initiatives
- Customer management
- Training programs
- Problem solving
- Communication skills
- ITSM
- Project management
- Recruitment support
- Staffing management
- Team leadership
- Conflict resolution
- Giving constructive feedback
- Verbal and written communication
- Client support
- Team motivation
- Coaching
- Service level agreements
- Technical support
- SOP adherence
- Financial analysis
- Customer retention
Timeline
Project Management Analyst (PMO)
Accenture Solution Pvt. Ltd.
08.2017 - 08.2026
Billing Specialist
Convergys India Pvt. Ltd.
08.2013 - 07.2017
Customer Service Representative
Magus Customer dialog
05.2011 - 12.2011
Bachelor of Science - Botany
Deshbandu College Delhi University
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
- ITSM
- Hardware and Networking
- SAP Fieldglass and Salesforce
- Artificial intelligence