Jay Mahato
New Delhi
Summary
Strategic Vendor Management Specialist with a proven track record in driving vendor compliance and relationship management. Skilled in streamlining processes to enhance operational efficiency and customer satisfaction. Expertise in technical support and service delivery, committed to exceeding service goals by fostering strong vendor partnerships.
Overview
13
13
years of professional experience
Work History
Vendor Management Specialist
Accenture
New Delhi
02.2025 - Current
- Managed vendor relationships ensuring compliance with contractual agreements, enhancing service delivery.
- Coordinated communication between internal teams and external vendors to streamline project workflows.
- Filed and maintained vendor records per established guidelines, improving data accessibility and accuracy.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Team Leader - Service Delivery
Accenture
New Delhi
01.2020 - 10.2024
- Led service delivery teams to enhance customer satisfaction and operational efficiency.
- Coordinated cross-functional projects to ensure alignment with client expectations.
- Developed training programs to improve staff skills and knowledge in service delivery.
- Implemented process improvements to streamline workflows and reduce delays.
- Analyzed transactional data to identify potential fraudulent activities.
- Collaborated with law enforcement to investigate reported fraud cases.
Troubleshooter
Convergys India services
New Delhi
08.2013 - 06.2017
- Diagnosed technical issues for customer support inquiries, leading to quicker resolutions.
- Provided real-time solutions to enhance customer satisfaction levels.
- Provided remote support to customers experiencing technical difficulties, improving user satisfaction.
- Collaborated with teams to resolve complex troubleshooting cases, enhancing overall support effectiveness.
- Conducted root cause analysis for recurring technical problems.
- Utilized call center software to log and track customer interactions.
- Created detailed reports outlining the scope of work completed and recommendations for further action.
- Resolved billing inquiries by analyzing customer accounts and payment histories.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Processed and reviewed invoices for accuracy and completeness.
Education
SAP Fieldglass - SAP Fieldglass
Accenture
New Delhi02-2025
Bachelor of Science - Botany
Deshbandhu College
New Delhi07-2014
Computer Hardware And Networking - Computer And Information Systems
DICS
01-2011
Skills
- Vendor management and compliance
- Contract negotiation
- Data analysis and oversight
- Vendor issue resolution
- Customer relationship management
- Remote vendor coordination
- Process improvement strategies
- Project coordination and prioritization
- Team leadership skills
- Problem solving techniques
- Effective communication skills
- Conflict resolution strategies
- Technical troubleshooting expertise
- Invoice and purchase order processing
- New hire onboarding process
- Microsoft powerpoint, excel, and Word
- Artificial intelligence solutions
Timeline
Vendor Management Specialist
Accenture
02.2025 - Current
Team Leader - Service Delivery
Accenture
01.2020 - 10.2024
Troubleshooter
Convergys India services
08.2013 - 06.2017
SAP Fieldglass - SAP Fieldglass
Accenture
Bachelor of Science - Botany
Deshbandhu College
Computer Hardware And Networking - Computer And Information Systems
DICS