SWETHA VUPPALA
Sainikpuri , Secunderabad Hyderabad
Summary
Business development and PMO professional with over 10 years of experience in IT and non-IT sectors. Specializes in end-to-end sales cycle management, customer success, and vendor lifecycle management. Demonstrated success in driving revenue growth, managing B2B accounts, and ensuring audit-ready documentation.
Overview
14
14
years of professional experience
Work History
PMO Coordinator & Vendor Management Specialist
Flutter Entertainment India
02.2025 - Current
- Support procurement and order management activities across the R2P lifecycle using Oracle ERP.
- Manage vendor onboarding, compliance validation, and contract alignment (MSA/SOW).
- Coordinate with Finance for invoice processing and payment tracking.
- Track RAID logs and ensure governance compliance.
- Maintain audit-ready documentation and performance dashboards.
Tele Sales Manager
Hornback E-Mobility Pvt Ltd
08.2024 - 02.2025
- Led telesales team promoting electric mobility solutions.
- Managed CRM updates, lead nurturing, and conversion analytics.
- Designed sales scripts improving lead-to-sale conversion.
- Delivered KPI dashboards and revenue forecasts.
Customer Success Manager
MobiSprint Consulting Pvt Ltd
08.2023 - 05.2024
- Owned end-to-end client lifecycle from onboarding to retention.
- Conducted business reviews and improved customer satisfaction.
- Identified upsell and cross-sell opportunities.
- Acted as trusted advisor aligning services to business outcomes.
Senior Business Development Executive
OSI Digital
06.2017 - 06.2023
- Managed complete B2B sales cycle from prospecting to closure.
- Conducted discovery calls and prepared commercial proposals.
- Negotiated contracts and coordinated pre-sales and post-sales transitions.
- Maintained sales pipeline in Salesforce CRM.
Team Lead – Inside Sales
CADFEM Engineering Services
06.2015 - 05.2017
- Led inside-sales team for technical product sales and client acquisition.
- Recognized as Social Media Brand Ambassador – Sales.
Inside Sales Executive
Adroitec Engineering Solutions
09.2011 - 05.2015
- Managed B2B customer engagement and technical sales support.
- Awarded Top KRA Achiever for three consecutive quarters.
Education
Bachelor of Technology - EEE
Mallareddy Institute of Engineering & Technology
Hyderabad01-2011
Intermediate - MPC
Kasturba Gandhi Women’s College
01-2007
Certificate of Higher Education - SSC
Little Diamond High School
Secunderabad, TG01-2005
Skills
- Business development and revenue growth
- End-to-end sales cycle management
- Customer success and account management
- Vendor lifecycle management
- Oracle ERP (R2P and order management)
- PMO coordination and project governance
- Risk tracking and management
- CRM platforms (Salesforce and Zoho)
- Stakeholder collaboration
- KPI reporting and dashboard management
- Sales forecasting
- Data analysis
- Contract negotiation
- Vendor management
- Customer relationship management
- Oracle ERP
- Compliance validation
- Client onboarding
- Risk assessment
- Communication skills
- Problem-solving
- Willingness to learn
- Project planning and coordination
Timeline
PMO Coordinator & Vendor Management Specialist
Flutter Entertainment India
02.2025 - Current
Tele Sales Manager
Hornback E-Mobility Pvt Ltd
08.2024 - 02.2025
Customer Success Manager
MobiSprint Consulting Pvt Ltd
08.2023 - 05.2024
Senior Business Development Executive
OSI Digital
06.2017 - 06.2023
Team Lead – Inside Sales
CADFEM Engineering Services
06.2015 - 05.2017
Inside Sales Executive
Adroitec Engineering Solutions
09.2011 - 05.2015
Bachelor of Technology - EEE
Mallareddy Institute of Engineering & Technology
Intermediate - MPC
Kasturba Gandhi Women’s College
Certificate of Higher Education - SSC
Little Diamond High School