Jebima Jacquiline
Chennai
Summary
Skilled Project Coordinator focused on maximizing team efficiency and productivity with proactive cross-functional communication and organized approach. Demonstrated performance record of accomplishing projects on time and under budget over 5 years of career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Coordinator
Tata Communications Transformation LTD
11.2023 - 06.2024
- Acquired and managed the Kingston communication project on-site, overseeing customer interactions with training in Kingston upon Hull, UK.
- Led a team of 7 members for fiber migration and kit recovery, involving customer communications via emails and calls.
- Managed the provisioning of new product software and contributed to multiple new product releases.
- Coordinate Sprint demo/review with the business users and stakeholders at each release to show the deliverables planned to be deployed.
- Provided Remote customer support for fiber migration (FTTH) of home broadband
- Creating Change request (CRQ) in Remedy and coordination with change management for approval and assigning engineers to carry out the migration
- Working to deliver the service on the agreed timeline, thereby ensuring customer delight.
- Consulted with clients to better understand their needs, goals, requirements, and determine the best course of action.
- Developed effective presentations for customers outlining project objectives, milestones, and deliverables.
- Designed, planned, created, implemented, and monitored all aspects of the projects.
- Managed UK projects like Travis Perkins Bulk kit collection, GCC site closure, Zen customer, KCOM FTTH migration, Marks and Spencer, and BT cessation.
Subject Matter Expert (Acceptance Testing)
Tata Communication Transformation Services Ltd
08.2022 - 11.2023
- Responsible for user acceptance testing from offshore for multiple product development in Agile/waterfall delivery.
- Responsible for End-to-End Business Verification testing (BVT) post deployment and sign off the release after Deployment verification testing (DVT) for Go-Live
- Trained, coached, and mentored consultants to increase team productivity.
- Responsible for defect triaging and approving the final test results to be deployed into production.
- Coordinate with System Integration testing (SIT) before the User Acceptance Testing
- Responsible for product modeling on Amdocs CRM and SOM system.
- Accountable for the workarounds and solutions for the issues raised by the BAU team, post deployment to production.
- Responsible for Release Management planning and testing on each Maintenance release to ensure the deployment is 100% successful.
Network Engineer (Network Planning & Implementation)
Tata Communication Transformation Services Ltd
03.2019 - 07.2021
- Responsible for end-to-end service design and delivery at Core Network and customer site for IP & Ethernet based products i.e., leased private circuits,IP VPN circuits (MSP Platform) over MPLS network
- Responsible to decide the Access Method to be used for last mile and Mux to be installed as per Customer Requirement at Customer premise, and at Core Network.
- Planning and implementation of a new fiber network based on a cost-effective solution, and if there is any requirement for diversity.
- Cramer circuit provisioning and inventory management.
Education
MBA (International Business Management) -
Alagappa University Karaikudi
01.2023
B.E (Electronics and Communications Engineering) -
Aaalim Muhammed salegh college of engineering
Chennai01.2019
Higher Secondary -
Holy Infant Jesus matriculation higher secondary school
Chennai01.2015
Skills
- Agile Scrum methodolgies
- Project Management
- Customer Service
- FTTH Broadband
- Team Leadership
- Communication (Emails and Calls)
- Training and mentoring
- Microsoft Power BI Dashboard Creation
- Escalation management
- Documentation And Reporting
Strengths & Achievements
- Ability to lead the team with good leadership skills.
- Quick Learning & implementing capabilities.
- Excellent analytical, design & problem-solving skills.
- Eager to learn new technologies and perform challenging tasks.
- Good at logical analysis in enhancing process improvements
- Good at motivating and inspiring people in the team environment.
- Received 3X Extramile and Bravo awards for customer centricity and focus on execution
Linguistic abilities
- English
- Tamil
- Hindi
Area Of Expertise
- Project & Team Management
- Problem solving
- Project co-ordination
- Escalation management
Personal Information
- Date of Birth: 01/24/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Certification
Agile Scrum Foundation
Power BI
PMP Basics
Leadership and Accountability
Disclaimer
- I Jebima Jacquiline J S, hereby declare that the information furnished above are true to the best of my Knowledge.
Timeline
Project Coordinator
Tata Communications Transformation LTD
11.2023 - 06.2024
Subject Matter Expert (Acceptance Testing)
Tata Communication Transformation Services Ltd
08.2022 - 11.2023
Network Engineer (Network Planning & Implementation)
Tata Communication Transformation Services Ltd
03.2019 - 07.2021
MBA (International Business Management) -
Alagappa University Karaikudi
B.E (Electronics and Communications Engineering) -
Aaalim Muhammed salegh college of engineering
Higher Secondary -
Holy Infant Jesus matriculation higher secondary school
Agile Scrum Foundation
Power BI
PMP Basics
Leadership and Accountability
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