JEET PRAJAPATI

Enterprise Device Management & Support:

• Managed a large-scale SCCM infrastructure across a network of 5000+ devices, overseeing OS deployment, software distribution, and patch management.
• Deployed and maintained Microsoft Intune for MDM, ensuring enterprise devices were compliant with company policies and security standards.
• Implemented Windows Autopilot for zero-touch provisioning, enabling faster device setup, and reducing manual provisioning by 40%.

Cloud Management Gateway (CMG) & Remote Device Management:

• Led the Cloud Management Gateway (CMG) deployment to facilitate remote management of devices outside the corporate network, reducing the dependency on traditional VPN infrastructure.
• Supported the integration of Intune and Azure Active Directory (AD) for seamless management of remote workers and BYOD (Bring Your Own Device) scenarios.
• Conducted troubleshooting and optimization of remote devices to ensure constant uptime, improving device management in remote work environments.

Automation, Scripting, & Reporting:

• Developed PowerShell scripts for automating repetitive tasks like device configuration, SCCM client health checks, and report generation, reducing manual efforts by 50%.
• Automated the deployment of security patches, software updates, and system configuration changes, improving operational efficiency and ensuring compliance with security policies.
• Streamlined the monthly patch management cycle, ensuring 99% compliance for both Windows OS updates and third-party applications.

Security & Compliance Management:

• Enforced BitLocker encryption and security baselines for all managed devices, ensuring compliance with internal security standards and external regulatory requirements.
• Managed conditional access policies in Intune, securing corporate data by restricting access to compliant devices only.
• Worked closely with the security team to investigate and resolve security-related issues in device management, performing root cause analysis to mitigate vulnerabilities.

Image Management & Deployment:

• Developed custom OS images using SCCM and Task Sequences, ensuring that corporate-standard configurations were applied consistently across devices.
• Coordinated the deployment of new images to workstations, ensuring minimal downtime during rollouts and seamless transitions to the latest configurations.
• Maintained and updated the device imaging process to accommodate new hardware, ensuring compatibility with all enterprise systems.

Cross-Team Collaboration & Project Management:

• Worked collaboratively with the networking, security, and infrastructure teams to ensure smooth integration of SCCM, Intune, and Autopilot into existing systems.
• Assisted in the migration of over 500 devices to Intune and Azure AD, streamlining device management and improving security by eliminating legacy solutions.
• Contributed to cross-functional initiatives, including domain consolidation projects, improving efficiency in device management and enhancing system performance across the organization.

Training & Knowledge Sharing:

• Conducted training sessions for the internal IT team on the latest SCCM and Intune features and best practices.
• Created documentation and user guides to ensure consistent configuration and troubleshooting methods across teams.
• Contributed to knowledge-sharing platforms within the company to promote best practices for enterprise mobility management (EMM).