Summary
Overview
Work History
Education
Skills
Computer Exposures
Languages
Hobbies and Interests
Professional And Academic Qualifications
Personal Information
Timeline
Generic
Jeetendra Kumar

Jeetendra Kumar

E 410 Gali no 7 West Vinod Nagar Delhi

Summary

Dynamic Team Leader with proven expertise at HERO FINCORP LTD, excelling in KYC compliance and team leadership. Achieved timely loan disbursements while enhancing customer relationships and conducting daily audits. Proficient in VLOOKUP and problem-solving, driving operational excellence and ensuring adherence to compliance standards.

Overview

11
11
years of professional experience

Work History

Team Leader- Operation ( Internal Transfer)

HERO FINCORP LTD
Delhi
01.2025 - Current
  • Supervisory role for the Video-KYC team (off-roll executive) as an auditor.
  • Responsible for checking the report, video call record of the agent and customer.
  • Verify the details (KYC, face percentage of Aadhar, and PAN card) as per the auditor checklist.
  • If all the defined thresholds are up to the mark, then be responsible for approving the case; otherwise, decline it in the system of the Hyperverse platform.

Team Leader- RF Operation

HERO FINCORP LTD
Madhubani
07.2023 - 01.2025
  • Manage day-to-day disbursement of TW/PL loans within TAT for Bihar and Jharkhand states.
  • Responsible for pre-disbursement KYC checking, agreement and RTO kit, NACH docs and cheque.
  • Lead and manage a team of operation executives (28 off-role ops).
  • Coordinate with the sales team to resolve any discrepancies if any files are stuck for disbursement.
  • Regularly updated knowledge on compliance and operational policies.
  • To liaise with the line manager, sales, collection, and audit team whenever needed.
  • Positive relationship with peers, colleagues, and manager.
  • Penal income collection (as per state-wise target) has been deposited in T+1.
  • Customer queries closure within the agreed TAT (loan closure, SOA, NOC).
  • Familiar with SFDC, CRM, Indus Collection, Outlook, V-lookup, and Pivot Table.

RM for TW & CD loan

IDFC First bank Ltd
Nawada
02.2023 - 04.2023
  • Sales of TW and CD loans through dealership relations with a role team member.

Loan Processing officer of TW loan

ICICI BANK LTD
Delhi
06.2022 - 02.2023
  • Responsible for the sales of two-wheeler loan files, processing until the file is disbursed.
  • Handling KYC checks, CIBIL checks, basic data entry, file login, and the approval process.
  • Maintain a monthly basis of the RC report to senior management and EMI collections.
  • Maintain relationships between team members, senior members, and dealers for business.

FSA for HL insurance

Hdfc Sales
Kaushambi
01.2022 - 06.2022
  • Sales of loan insurance against home loans.
  • SBI Life and HDFC Ergo.

Sales of Two-wheeler loan

ICICI BANK LTD
Delhi
01.2017 - 01.2022
  • Pay role of Aargee Staffing, I-Process, and Manipal Business Solutions.
  • Responsible for the sales of two-wheeler loan files, processing until the file is disbursed.
  • Handling KYC check, CIBIL check, basic data entry, file login, and approval process.
  • Maintain a monthly basis of the RC report to senior management and EMI collections.
  • Maintain relationships between team members, senior members, and dealers for business.

Carrier breakdown

Madhubani
07.2020 - 01.2021
  • Due to the COVID-19 pandemic, I shifted to my hometown.

Government bank examination preparation

09.2014 - 12.2017
  • Study for the banking and railway exam.

Education

B. Tech - ECE

UPTU
Ghaziabad
01.2014

12th - Science

BSEB
Patna
01.2009

10th -

BSEB
Madhubani
01.2007

Skills

  • TW loan disbursement
  • back-office operation
  • Team leadership
  • Loan processing
  • KYC compliance
  • Customer relationship management
  • Problem solving
  • Daily audits
  • Retail sales
  • VLOOKUP
  • Pivot Table
  • Daily report

Computer Exposures

Microsoft Window 7/10/11, MS-Office (MS-word, MS-Excel, PPT)

Languages

  • English
  • Hindi

Hobbies and Interests

  • Listening Music
  • Reading books
  • Playing Chess
  • New Traveling Places

Professional And Academic Qualifications

  • 2010 - 2014, B. Tech (ECE), UPTU, 62%
  • 2009 - 2010, College entrance exam Study, UPTU
  • 2007 - 2009, 12th (Science), BSEB, 62%
  • 2007, 10th, BSEB, 66.8%

Personal Information

  • Father's Name: Bhogendra Mahto
  • Date of Birth: 07/08/92
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hinduism

Timeline

Team Leader- Operation ( Internal Transfer)

HERO FINCORP LTD
01.2025 - Current

Team Leader- RF Operation

HERO FINCORP LTD
07.2023 - 01.2025

RM for TW & CD loan

IDFC First bank Ltd
02.2023 - 04.2023

Loan Processing officer of TW loan

ICICI BANK LTD
06.2022 - 02.2023

FSA for HL insurance

Hdfc Sales
01.2022 - 06.2022

Carrier breakdown

07.2020 - 01.2021

Sales of Two-wheeler loan

ICICI BANK LTD
01.2017 - 01.2022

Government bank examination preparation

09.2014 - 12.2017

B. Tech - ECE

UPTU

12th - Science

BSEB

10th -

BSEB

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