Jeetu Gaikwad
Customer support
Pune,MH
Summary
Focused [Specialist] with [13]-year [IGM Filling Report to Indian Customs] background. Develop and implement creative transportation and distribution procedures to maximize efficiency.
Experienced with managing complex shipping schedules and optimizing logistics processes. Utilizes strong organizational skills to ensure timely and accurate shipments. Track record of effective communication and coordination with carriers and team members.
Professional logistics professional with extensive experience in managing shipping operations and ensuring effective supply chain coordination. Known for strong collaboration skills and results-driven approach, consistently adapting to changing needs. Expertise in inventory management and carrier coordination, combined with reliable and flexible work ethic.
Offering strong organizational skills and commitment to learning and developing in shipping environment. Delivers aptitude for understanding shipping protocols and effectively using inventory management systems. Ready to use and develop problem-solving and time-management skills in [Specialist] role.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Specialist
Maersk Global Service Centers (India) Pvt. Ltd.
04.2012 - 12.2024
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Provided detailed explanations of shipping procedures, improving customer satisfaction.
- Handled communications with Indian customs, maintaining adherence to regulations.
- Completed Indian customs manifests accurately to facilitate smooth import/export processes.
- Executed SCMTR filing tasks in a timely and organized manner.
- Handled the entire vessel manifest, maintaining detailed records and facilitating smooth operations.
- Implemented customer service solutions to maintain company revenue.
- Executed comprehensive Indian import IGM filings for entire vessel operations.
- Managed Customs amendment processes to facilitate smooth operations.
- Resolved port and CFS issues, enhancing operational efficiency and customer experience.
Customer Care Executive
WNS Global Services Pvt. Ltd.
02.2011 - 03.2012
- Update fuel details
- Update export and import details
- Compiled and analyzed truck reports to support logistics and operational decision-making.
- Documented fuel information meticulously to uphold service standards and operational accuracy.
- Processed fuel invoices promptly.
- Provided shareholders with comprehensive fuel details.
- Managed truck logistics and maintained comprehensive records.
Education
Bachelor of Arts - Bachelor of Arts
Amravati University
Washim, India01.2007
Skills
- Complaint handling
- Escalation handling
- Report generation
- Email management
- Microsoft PowerPoint
- Prioritization
- Staff training
- Microsoft Office Suite
- Multitasking and organization
- Adaptability and flexibility
- Relationship building
- Shipping procedures
Personal Information
- Date of Birth: 06/28/85
- Marital Status: Married
Playing & Watching Cricket
That's awesome! Cricket is such an exciting sport, whether you're watching a thrilling match or playing with friends.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Specialist
Maersk Global Service Centers (India) Pvt. Ltd.
04.2012 - 12.2024
Customer Care Executive
WNS Global Services Pvt. Ltd.
02.2011 - 03.2012
Bachelor of Arts - Bachelor of Arts
Amravati University
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