Jeevan Jothi A
Vadapalani
Summary
Dynamic professional with extensive experience in healthcare and retail domains at Cognizant and TCS. Expert in revenue cycle management and customer service, enhancing provider relations and resolving complex queries. Proficient in Salesforce and data analysis, with a keen eye for detail and exceptional communication skills, driving customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Healthcare Domain
Cognizant
Chennai
05.2021 - 01.2025
- Provider contact center. Resolving various queries from providers and accounts receivable callers.
- I will be handling AR, RCM, US providers, and other insurance brokers.
- Claims, benefits, eligibility, authorization, referral, appeal, expedite, adjudication, credentialing, denial, in-network facility details, transaction, etc.
- Work under back-to-back calls in different tools: Salesforce, Workspace, Facets, internal tools, and client blogs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Retail Domain
TCS
09.2020 - 03.2021
- Site Monitor for the whole Best Buy site.
- Arresting all kinds of site issues in the website and app, raising issues to the appropriate teams.
- Follow up with stores, delivery management, pricing teams, and merchants.
- The team lead is backing up by checking audit forms and auditing (QA) calls of the team.
- Providing an uninterrupted shopping experience to customers so that there is no impact on revenue.
- Completed day-to-day duties accurately and efficiently.
Telecom Domain
TCS
06.2018 - 09.2020
- Planner for fiber-providing routes.
- Decision making in routes & fiber equipment's and creating Job packs
- Quality Checker and Trainer for new-joining people.
Insurance Domain
TCS
08.2014 - 06.2018
- Handling various kinds of insurance policies as per U.S. terms.
- QA for major processes in the team.
- Team leads back up.
- Trainer for new-joining people.
Education
Bachelor of Arts - Commerce
MAHER UNIVERSITY
Chennai01.2014
HSC -
Vidyaniketan Matriculation Higher Sec School
Chennai01.2011
Skills
- Customer service
- Revenue cycle management
- Provider relations
- Documentation compliance
- Problem resolution
- Data analysis
- Salesforce proficiency
- Communication skills
- Attention to detail
- Time management
- Tally
- MS Office, PowerPoint, Excel
- Honorable diploma in computer application and organization tools
Languages
English, Tamil, Telugu
Languages
English
First Language
English
Advanced (C1)
C1
Disclaimer
I hereby declare that the above particulars are true to the best of my knowledge and belief. I promise to work sincerely and prepared to do hard work duly abiding to organization. Place : Chennai Date : Yours Sincere (Jeevan jothi.A)
Personal Profile
- Father’s Name : Adam. D
- Gender : Male
- Date of Birth : 1992-09-11
- Marital Status : Married
- Nationality : Indian
- Religion : Christian
- Permanent Address : No : 11/33 Bajanai koil street, Saidapet road, vadapalani Chennai – 600 026
Timeline
Healthcare Domain
Cognizant
05.2021 - 01.2025
Retail Domain
TCS
09.2020 - 03.2021
Telecom Domain
TCS
06.2018 - 09.2020
Insurance Domain
TCS
08.2014 - 06.2018
Bachelor of Arts - Commerce
MAHER UNIVERSITY
HSC -
Vidyaniketan Matriculation Higher Sec School
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