Jeevan Maynal

KEY SKILLS

12/2021 – present

Role & Responsibilities: Change and Deployment Manager

• ServiceNow Modules: Change Management, Release Management, Incident Management, Problem Management, CMDB
• ServiceNow Administration: ServiceNow configuration, workflows, business rules, UI policies, and ACLs
• Change and Release Management: Change planning, execution, risk analysis, deployment scheduling, and post-deployment review
• Incident/Problem Management: Incident lifecycle, problem detection, root cause analysis, and resolution
• Scripting: JavaScript, ServiceNow Business Rules, Client Scripts, UI Actions
• Process Improvement: ITIL best practices, Agile, Scrum
• Integration: REST API, SOAP Web Services, ServiceNow IntegrationHub
• Reporting & Dashboards: ServiceNow Performance Analytics, Reporting, and Data Visualization
• Collaboration & Teamwork: Cross-functional team collaboration, training, and mentoring
  
• Oversee the Change Management process, ensuring alignment with ITIL best practices, and managing risk during deployment cycles.
• Collaborate with stakeholders and teams to define change schedules, scope, and deployment timelines to minimize business impact.
• Manage the ServiceNow Change and Release management lifecycle, including risk assessment, approval workflows, and post-deployment reviews.
• Conduct impact assessments of proposed changes, advising on risk mitigation strategies and ensuring changes are appropriately documented.
• Implement ServiceNow platform enhancements, configurations, and integration with other enterprise systems such as Active Directory and Service Desk.
• Manage ServiceNow release processes, ensuring successful deployment of patches, updates, and new features in line with release schedules.
• Facilitate cross-functional collaboration between Development, and Operations teams to ensure smooth deployments.
• Develop and maintain ServiceNow Change Management reports and dashboards for senior leadership, providing real-time status updates on change activities.
• Provide training and support to end-users and administrators to ensure proper adherence to change management policies and procedures.

Role & Responsibilities:

Release Manager

• Supported the implementation and ongoing management of ServiceNow Change Management processes, including incident and problem management integration.
• Developed and maintained workflows, business rules, UI policies, and data transforms to automate and streamline the change management process.
• Assisted with the configuration and customization of the ServiceNow platform, focusing on Change, Release, and Configuration Management modules.
• Managed deployment schedules, tracked change implementation, and provided post-implementation support.
• Created and maintained user documentation, training materials, and knowledge articles related to the change management process.
• Monitored change requests, approvals, and activities within ServiceNow, ensuring compliance with organizational standards.
• Analyzed and reported on change management metrics, identifying trends and areas for continuous improvement.

ROLES AND RESPONSIBILITIES: Remedy Analyst

• Leading the Asia Pacific Team for SAAS Remedy on Demand Operations.
• Troubleshooting issues related to Problem/Incident/Change Management modules.
• Knowledge of UDM and RBE with troubleshooting expertise.
• Customizing and tuning of Workflows and forms as per customers’ requirements.
• Monitoring the Environment and proactively and reacting to resolve any Critical Alerts
• Researching and logging defects and submitting future enhancements for the Product Engineering team.
• Install and configuration BMC Remedy applications which Includes AR Server, Midtier, ITSM and SRM
• Designed and Developed SRD's using SRM, configuration of service offerings
• Contributing in building the knowledge base by Creating and Publishing the knowledge articles.
• Reproducing the Issue In house OOTB box environment to troubleshoot and compare the reported Issues.
• Conducting trainings and mentoring sessions to team members.
• Communicate strategies and best practices for product implementation to the customers.
• Respond to customer requests for product or solution information related to other BMC tools.

ROLES AND RESPONSIBILITIES:

Client Description: JP Morgan Chase, New York (USA) works as Investment Management and Private Banking. JP Morgan Asset and Wealth Management is one of the largest institutional money managers in the world providing expertise in a broad range of asset classes: traditional cash management, equity and fixed income investments, Strategic Advisory, Fixed Income, Risk Management, private equity, Treasury and Securities Services, Investment Management & Private banking

The project aimed at maintaining banking application which caters equities module for JP Morgan Chase.

Technical skills required, SQL and Unix.

Tech leads are senior software engineers who watch over the quality of the software development team’s work and ensure the success of the delivered solutions. The lead software engineer requires professionals who understand software development and collaborate closely with the DevOps and the Project Manager.

• · Overseeing daily technical operations
• · Assisting in training new employees and reviewing the high performing team
• Coordinating with the software development team in addressing technical debt
• Analyzing project briefs, requirements and deliverables
• Preparing and presenting progress reports
• Developing and assigning work schedules/tasks
• Liaising with the engineering team for project completion
• Reviewing ongoing operations and rectifying any issues
• Coordinating with the Engineering Manager and the Software engineer
• Scheduling training sessions for new employees and the technical staff
• Communicating with the clients to ascertain their needs

The primary goal of an Operations Productions Support is to provide accurate and timely

Resolution to production incidents while meeting or surpassing stringent service level agreements. Daily tasks include:

• · Using Clarify Tool Provided Incident Management Support
• · Provides Database maintenance support for Production Databases, which include troubleshooting, performing activities in Testing Environment.
• · Provide technical expertise for BELL CANADA. The applications either run on Windows or UNIX platforms.
• Daily tasks are to identify, analyze, resolve and document issues and their solutions to the end users.
• These tasks are elaborated below
• Troubleshoot, analyze, and debug the scripts
• Create and execute SQL queries for Oracle, to manipulate and repair data integrity.
• Write Utilities to rebuild files and tables.
• Document and report defects and work with R&D to develop solutions to defects.
• Delegate responsibilities within team and train new recruits.
• Load data into database using SQL Loader.
• Interacting with other teams frequently in order to resolve different issues
• Develop scripts to handle special requests such as ad-hoc reports and queries

European-based IT and telecom consultancy Cybercom Group and India-based Datamatics Ltd have established a joint venture in Mumbai in April 2006 to serve some of their Fortune 100 telecom clients.

Cybercom works strategically with billing and follow-up solutions, strategies, and technologies. The company delivers target-group-specific and service-specific payment solutions for telecom operators. Cybercom also offers a revenue assurance concept and tools, which enable operators to maximize and get control of revenue in the billing chain.

Role: Functional Support Executive.

• Job Profile: This strategic position mainly involves the Functional & Database Support for SONY ERICSSON .
• Provide technical expertise for SONY ERICSSON. The applications either run on Windows or UNIX platforms.
• Provide technical expertise for SONY ERICSSON.
• Troubleshoot, coordinate, and manage daily incidents to meet and surpass SLA time frame.
• Troubleshoot, coordinate, and manage interface issues through to resolution.
• Invoke the escalation process based on the SLA.
• Work with various technical teams such as Applications Support and System Support for timely resolutions.
• Develop scripts to handle special requests such as ad-hoc reports and queries.

P & O Nedlloyd IT Services, Pune works as a Global Support Center for all the IT Support Centre for processing of the companies financial transactions all over the world. Job profile mainly involves Software Support Activities. Planning & implementing the Business Logic Transformation into IT automation for improving functionality of processing’s. Working closely with IT development & Operations professionals for implementing different solutions in day to day Business Processes. Coordinating with the Europe based teams for planning & implementation of Process Improvement Solutions.

Job Role Mainly involves the activities:

• Extraction of Data from the Rate File (Database) as per requirement from Front Office.
• Analyzing the errors reported on account of Data extraction from Rate File.
• Initiating front Office and other operational Teams with proper resolution methods.
• Automation of applicable charges for proper B/L Calculation.
• P & O Nedlloyd has it’s own applications from which the related data is to be extracted using SQL queries in order to generate reports.
• Team is responsible for resolving all the errors related to Datamanagement
• Providing application support to front office and operational teams(non-technical) on the issues as near-hits, reference mismatch, data unavailability.
• Working with Front Office and the Technical Team to implement the business logic accordingly in order to smooth functionality of auto-calculation process.