Jeffrey Curtis
Auburn
Summary
Dynamic leader with extensive experience at McDonald's, excelling in operations management and staff development. Proven track record of driving revenue growth through strategic planning and effective cost control. Skilled in fostering employee relations and enhancing customer satisfaction, resulting in increased loyalty and repeat business. Committed to operational excellence and team success.
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
33
33
years of professional experience
Work History
Asst General Manager
Red Roof Inn Franchising
05.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Enhanced operational efficiency by streamlining inventory management processes.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Implemented customer feedback system, leading to improved service offerings.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
Mcdonalds
03.2015 - 05.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Gubi's Bar and Grill
Lead Cook
12.1992 - 03.2005
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor Of Business Administration - Hotel, Resturant Restoration Management
Ash Ford
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Human resources
- Sales techniques
- Strategic planning skill
- Process improvements
- Sales forecasting
- Financial reporting
- Vendor relationship management
- Customer retention
- Workflow coordination
- Menu development
- Process improvement
- Sales coaching
- Resource allocation
- Google drive
- Program administration
- Budgeting expertise
- Procurement
- Marketing initiatives
- Business operations
- Financial leadership
- International business
- Team leadership strength
- Training and development skill
- Promotions implementation
- Financial leadership expertise
- Budgeting and cost control
- Business operations background
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Staff training/development
- Scheduling
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Customer relations
- Inventory tracking and management
- Strategic planning
- Payroll administration and timekeeping
- Training management
- Relationship building
- Management team building
- Quality assurance
- Recruitment
- Employee development
- Administrative management
- Delegating work
- Staff scheduling
- Policy development and enforcement
- Cost analysis and savings
- P&L management
- Sales tracking
- Performance evaluation and monitoring
- Cost control
- Performance improvements
- Performance improvement
- Performance evaluations
- Financial management
- Revenue forecasting
- Proficient in Software
- Records organization and management
- Employee reviews
- Department oversight
- Purchasing and planning
- Financial administration
- Organizational structuring
- Direct sales
- Data analysis
- Goal setting
- Business growth initiatives
- Sales strategies
- Business management
- Delegation
- Cost reduction
- Revenue generation
- Assignment delegation
- Desktops, laptops, and mobile devices
- Financial planning
- Finance and accounting oversight
- Revenue growth
- Marketing strategies
- Sound judgment
- Budget management
Timeline
Asst General Manager
Red Roof Inn Franchising
05.2020 - Current
General Manager
Mcdonalds
03.2015 - 05.2020
Gubi's Bar and Grill
Lead Cook
12.1992 - 03.2005
Bachelor Of Business Administration - Hotel, Resturant Restoration Management
Ash Ford